Great furniture & service, rough delivery The sales process and furniture quality are great. The delivery was not. The delivery staff left zipties and other debris all over our living room where our infant plays. We had to clean up after them. The furniture was also damaged, but Old Brick customer service did a great job of getting someone out quickly to address it.

We are not so happy with our furniture We are not so happy with our furniture. The large couch is uncomfortable when you want to lay down on it, and the ends are hard, it hurts your head to lay your head down. They recline but they start laying you down when you hit the recline button, you might want to recline but still sit up. My husband is very disappointed with this set. I like it but not very much.

Purchased a living room set Purchased a living room set, they said one of the pieces would take about 4 weeks, it has now been over 2 months and we are being told it could be a few more weeks.

Scam The one star is for the people who are nice and try to be helpful. Having said that, I will never buy another piece of furniture there again NOT will I buy the coverage protection plan. My wife and I had a dining room table purchased in 2016. The plan only covers accidental damage (which we recently had), BUT the policy company (Montagefs.com) used the normal wear and tear of the table as a reason to deny our claim. Basically they are using the condition of the table that I couldn't claim under the policy (normal wear and tear) to deny a legitimate claim (accident). Old Brick's answer was that I should have been filing claims along the way as the table aged even if the claim would have been denied. I'm not exactly sure how that would have helped because they wouldn't have fixed any issues caused by normal wear and tear. They just would have denied the claim as normal wear and tear.

When my $5000.00 sofa $300,00 of which… When my $5000.00 sofa $300,00 of which was for delivery, was delivered I was unaware that my two cushion light weight sofa that was as just inside my door was not going to be at least put outside for me. Im from the old school and it is despicable that they use every excuse they can to eliminate costumer service. I will certainly pass the word every chance I get. P.S. don’t shop Old Brick