I was sold a used couch I was sold a used couch. When it arrived the stitching was frayed and the guys delivering it said it was probably a factory defect. After they left I folded down the arm rest and it was filled with crumbs and water stains from drinks. What a joke. They righted there wrong and sent me a new couch and waived the delivery fee, but the fact that happened after spending almost $2000 is unacceptable

I ordered a sofa I ordered a sofa, but ended up receiving the wrong fabric which I originally selected. I did take a photo (fortunately ) of the fabric I THOUGHT I ORDERED, did not take down name as I thought all information was recorded accurately. I am not really 100% satisfied with the options which were given to me to remedy the situation. In fact, we played the game of Old Brick stating to me "what do you think would be a fair option?" It was if they were waiting for me to come up with the solution and then take a cue from what I presented as any option to begin negotiating much like a purchasing a new car! Of course, any option would require waiting time and or an out of pocket cost to me Could have been a bit more pro active on their end and at least a bit more concerned. Since no one has any idea of what the original fabric I selected was its like starting from scratch and on top of it waiting 7 weeks. And I like the products Old Brick has to offer too but will hesitate to shop there in the future due to this mix up. ..

DO NOT DO ANY BUSINESS WITH THIS… DO NOT DO ANY BUSINESS WITH THIS FURNATURE COMPANY. DO NOT PUTCHASE THERE SCAM WARANTY . They sell you a warranty and when you need to file a claim They blame everything on wear and tear. But when you Purchase the plan, Old Brick has there sales people lie right to you face and tell you it covers everything MGF defects, pet damage ANYTHING that happens its covered.. but they don't tell you there are hidden stipulations. you never see them until you get a claim that you have to file. And to the Customer care Witch you are rude and nasty, should be fired. There are many reviews online with several people having the same issue I have with the scam warranty. I have filed small claims with Clifton park town court and have sent a claim to the Attorney general and BBB about the actions and scam along with taking advantage of customers. Old brick Screws their customers that support them in there community's. Shame on them. I will never buy from them again or I will always recommend people stay away from them.

Southern Motion Electric Recliner Chair We purchased Southern Motion electric recliner chairs and an electric recliner sofa. My husband electronic recliner chair has been worked on twice since September 2016. It is still not right and each time we have to wait a month to be seen and another month for the part to come in and be installed. Old Brick sales people said it was a very good company. Personally I'm not so sure on that.

We are not so happy with our furniture We are not so happy with our furniture. The large couch is uncomfortable when you want to lay down on it, and the ends are hard, it hurts your head to lay your head down. They recline but they start laying you down when you hit the recline button, you might want to recline but still sit up. My husband is very disappointed with this set. I like it but not very much.