I was sold a used couch I was sold a used couch. When it arrived the stitching was frayed and the guys delivering it said it was probably a factory defect. After they left I folded down the arm rest and it was filled with crumbs and water stains from drinks. What a joke. They righted there wrong and sent me a new couch and waived the delivery fee, but the fact that happened after spending almost $2000 is unacceptable

Wrong furniture piece ordered Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offered. Will not use old Brick again ever.

Scam The one star is for the people who are nice and try to be helpful. Having said that, I will never buy another piece of furniture there again NOT will I buy the coverage protection plan. My wife and I had a dining room table purchased in 2016. The plan only covers accidental damage (which we recently had), BUT the policy company (Montagefs.com) used the normal wear and tear of the table as a reason to deny our claim. Basically they are using the condition of the table that I couldn't claim under the policy (normal wear and tear) to deny a legitimate claim (accident). Old Brick's answer was that I should have been filing claims along the way as the table aged even if the claim would have been denied. I'm not exactly sure how that would have helped because they wouldn't have fixed any issues caused by normal wear and tear. They just would have denied the claim as normal wear and tear.

Horrible experience Horrible experience, the only reason I gave a 2 star was because of receptionist. I waited 12 weeks which came damaged, when reordered, another 12 weeks and they order the wrong size, reordered, waited another 12 weeks and they sent me the wrong size again! Bad service manager!

We are not so happy with our furniture We are not so happy with our furniture. The large couch is uncomfortable when you want to lay down on it, and the ends are hard, it hurts your head to lay your head down. They recline but they start laying you down when you hit the recline button, you might want to recline but still sit up. My husband is very disappointed with this set. I like it but not very much.