I was sold a used couch I was sold a used couch. When it arrived the stitching was frayed and the guys delivering it said it was probably a factory defect. After they left I folded down the arm rest and it was filled with crumbs and water stains from drinks. What a joke. They righted there wrong and sent me a new couch and waived the delivery fee, but the fact that happened after spending almost $2000 is unacceptable

Salespeople very helpful and … Salespeople very helpful and knowledgeable in Albany store. Product arrived protected and delivery men did a great job unpacking, setting up, and checking the mechanicals. Only thing that can be tweaked to help the customer is to call the night before delivery with the two hour delivery time. Didn't like not hearing anything from The Old Brick until the day of delivery.

Wrong furniture piece ordered Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offered. Will not use old Brick again ever.

Purchased a mattress and box spring for … Purchased a mattress and box spring for a guest bedroom. Sales person was attentive but not really pushy. He had good suggestions for level of mattress/box spring available for the use I needed. I would recommend this retail store for any other purchases of furniture and bedding.

Great furniture & service, rough delivery The sales process and furniture quality are great. The delivery was not. The delivery staff left zipties and other debris all over our living room where our infant plays. We had to clean up after them. The furniture was also damaged, but Old Brick customer service did a great job of getting someone out quickly to address it.