Purchased a living room set Purchased a living room set, they said one of the pieces would take about 4 weeks, it has now been over 2 months and we are being told it could be a few more weeks.

Salespeople very helpful and … Salespeople very helpful and knowledgeable in Albany store. Product arrived protected and delivery men did a great job unpacking, setting up, and checking the mechanicals. Only thing that can be tweaked to help the customer is to call the night before delivery with the two hour delivery time. Didn't like not hearing anything from The Old Brick until the day of delivery.

Horrible experience Horrible experience, the only reason I gave a 2 star was because of receptionist. I waited 12 weeks which came damaged, when reordered, another 12 weeks and they order the wrong size, reordered, waited another 12 weeks and they sent me the wrong size again! Bad service manager!

Wrong furniture piece ordered Wrong furniture piece delivered, staff at store was initially unhelpful and rude. This was a $2,000 plus love seat purchase now have to wait another 30 days ordered for Sick wife no compensation offered. Will not use old Brick again ever.

I ordered a sofa I ordered a sofa, but ended up receiving the wrong fabric which I originally selected. I did take a photo (fortunately ) of the fabric I THOUGHT I ORDERED, did not take down name as I thought all information was recorded accurately. I am not really 100% satisfied with the options which were given to me to remedy the situation. In fact, we played the game of Old Brick stating to me "what do you think would be a fair option?" It was if they were waiting for me to come up with the solution and then take a cue from what I presented as any option to begin negotiating much like a purchasing a new car! Of course, any option would require waiting time and or an out of pocket cost to me Could have been a bit more pro active on their end and at least a bit more concerned. Since no one has any idea of what the original fabric I selected was its like starting from scratch and on top of it waiting 7 weeks. And I like the products Old Brick has to offer too but will hesitate to shop there in the future due to this mix up. ..