Quality appearance but not quality made I purchased a very large couch, a bedroom headboard, and 5 bar stools in the Fall of 2011. Within the first month, both the headboard and the couch had issues. The back of the couch in one section had to be adjusted and refastened. The headboard had some large lump at the top and it too had to be unstapled, adjusted and reattached. The seat backs of the bar stools come lose and wiggle slightly. So, as "maintenance" we have to tighten the screws underneath. Right now there is another defect in the couch cushion. It appears the "roping/trim" on the seat cushion is slipping out of place. I need to contact the store and see about having this fixed. I know it will not be covered under warranty. In a normal situation, I agree with that. However, there have been numerous quality issues with my pieces and I wish they would fix my cushion free of charge. It's very frustrating because I truly love the pieces in the store but have not been able to go back and purchase additional furniture for my home because of the quality issue. I will say this..... all complaints were addressed immediately. The sales staff was very attentive and helpful during my search and afterwards with correcting the defects. I would consider future purchases, if I felt like steps were taken to use better quality manufacturers.

Love the products, great customer Service Love wandering through Collectic Home, gathering ideas but also finding one-of-a-kind items for my home.

Low quality, high price The couch we purchased looks ten years old after one year of use (only used by 2 adults, not even daily) Very disappointed that we sought out a smaller company and purposefully avoided big box stores but still got big box quality furniture, but not at the big box low price.

Great customer service I went there to purchase a new bed. I wanted something modern looking my sales consultant Lauren new several companies that had a style like I might like we spent about 20 minutes going through different manufacturers websites before finding the right bed. They have color samples for the bed to help choose the color. I am really happy with the bed I choose from there.

Variety of modern choices and prices; helpful assistance Beats on-line. Here's why. It is hard to shop online due to the differences in color on monitors so even though I can find same or similar stuff online, I can't be assured of color and sometimes scale of print or piece. And I don't want to self assemble (or rather, have my husband assemble). It is also nice to have someone with design cred and experience offer input so that I don't go too wrong or so that I'll step outside of a comfort zone. For these reasons I shop in person for most items. Collectic is competitive price-wise with on-line. We used Collectic almost exclusively for a 2600 sq ft 3 BR 2 Bath condo vacation home. Christi was fantastically helpful and we got all selections done in 3 hours.1 problem after delivery but we dealt with it. Good delivery crew. Spring 2016.