last purchase of leather sectional We experienced a delay on our order and lead time. This was eventually resolved, but it wasn't quick and seamless as we had hoped for. Our client was amendable, but most would not have been,

Great Store, High-Knowledge Salespeople, But Unprofessional This is a great store to browse through, and if you're looking for people to help you visualize what type of furniture, etc. to integrate into your home, they're helpful with that, too. I paid the fee of $75 to have someone come see my house to give me ideas. She texted me the morning of the scheduled appointment asking to push it back 2 hours (no apology). I couldn't do so, so we rescheduled for later that afternoon. Once in my apartment, she was really helpful with visualizing how to decorate, but she did hiss at my cat (who, in fairness, started it, but let's be honest: there was only one cat involved and yet there were two creatures hissing). This decorator made a number of comments of how she would do my decoration pro-bono, because what she was doing wasn't what she usually did (I'm not sure what she usually did, and what was extra, and I didn't ask for anything extra-- this all made me uncomfortable). Once the visit was over I was left with some really solid general ideas for how to proceed (she really did have a good eye!), and the decorator told me she would get back to me with a plan on which products to buy from Collectic that were in my budged that jived with her vision and my style. If I bought $250 or more of products within 6 weeks (?), the $75 visit fee would be deducted from that total. I waited about a month, and then got a text saying she hadn't forgotten about me and that she would extend the 6 week period for me to get the $75 dollar credit. A couple of weeks later, I received a text around 10:30pm letting me know she had a powerpoint ready for me and asking me to swing through the store the next afternoon. I wasn't able to do so on such short notice and given the late text message (among other things, all of which I found unprofessional) I wasn't inclined to continue working with her, so I didn't respond.

Average The customer journey/experience is poor. The quality of the product is above average which brings the review up to average. We purchased our furniture and expected delivery within a few weeks. Actual time was months. Attempts to speak with our salesperson after the sale were beyond difficult. They clearly do not care about the customer post sale. Items delivered were damaged. It took months to receive the replacement items. Again phone calls to ask about status were not returned. We had to initiate all calls. Would not shop here again.

Great selection and help from staff Collectic Home carries interesting, modern furniture lines and fun decorative pieces. I have gone to other stores in the "furniture district" in north Austin, and while you may have more choices at the other larger stores, Collectic has picked only high-quality products. The staff are very friendly and helpful and get to know you by name. Many of the pieces are pricey, but luckily they have great sales. Living near Bee Caves and Mopac, this is a really convenient and lovely store to have in our neighborhood!

Low quality, high price The couch we purchased looks ten years old after one year of use (only used by 2 adults, not even daily) Very disappointed that we sought out a smaller company and purposefully avoided big box stores but still got big box quality furniture, but not at the big box low price.