Great customer service I went there to purchase a new bed. I wanted something modern looking my sales consultant Lauren new several companies that had a style like I might like we spent about 20 minutes going through different manufacturers websites before finding the right bed. They have color samples for the bed to help choose the color. I am really happy with the bed I choose from there.

Helpful & great delivery options My salesperson was great - 4 custom covered barstools. Delivery truck came nearby & met us - excellent. Love our stools.

Average The customer journey/experience is poor. The quality of the product is above average which brings the review up to average. We purchased our furniture and expected delivery within a few weeks. Actual time was months. Attempts to speak with our salesperson after the sale were beyond difficult. They clearly do not care about the customer post sale. Items delivered were damaged. It took months to receive the replacement items. Again phone calls to ask about status were not returned. We had to initiate all calls. Would not shop here again.

Modern Products Love that they sell contemporary modern products, the only downside is that often we made several trips to store expecting the product to be ready for pick up and it was not. We live 1hr30min away.

Variety of modern choices and prices; helpful assistance Beats on-line. Here's why. It is hard to shop online due to the differences in color on monitors so even though I can find same or similar stuff online, I can't be assured of color and sometimes scale of print or piece. And I don't want to self assemble (or rather, have my husband assemble). It is also nice to have someone with design cred and experience offer input so that I don't go too wrong or so that I'll step outside of a comfort zone. For these reasons I shop in person for most items. Collectic is competitive price-wise with on-line. We used Collectic almost exclusively for a 2600 sq ft 3 BR 2 Bath condo vacation home. Christi was fantastically helpful and we got all selections done in 3 hours.1 problem after delivery but we dealt with it. Good delivery crew. Spring 2016.