My experience at Frsmebridge Suburban Square PA The associate who greeted me was very pleasant, professional and knowledgeable about Framebridge’s product. The store is nicely laid out with a good selection of framed pieces to use as a starting point for the uninitiated. I had a general idea of how I wanted the frame and mat to appear when finished, but the associate walked me through the final details with some great recommendations specific to the work I was having framed and clearly explained any cost exceptions for product upgrades. She also provided a pro- forma view of the final product. After I was satisfied with the preview, the associate clearly explained the cost, timing (reasonably quick compared to competitors) and a pick up / delivery option (free). I follow up email was immediately sent with a preview photo and cost breakdown. I was also given a card with the associate’s name for any follow up questions. In summary, a great customer experience that was quick and clear!

Poor Digital Prints Maybe this company is good at framing, but they can’t send me a quality digital print to save their lives. They blame my computer screen, but I have had no other issues between my screen and prints either from my own printer and other companies. They send very dark prints and claim screen photos are 70% brighter. When asked to correct, they sent me another image that was only mildly brighter. Photographers should avoid any digital print services through framebridge.

Do not send original artwork/items that… Do not send original artwork/items that you could not bear to lose. My first order went well, so I sent another original painting. The packing materials were just like two giant pieces of cardboard folded and taped with the painting inside, unlike a flat box I got for the first order. My husband joked that it looked so vulnerable to damage, when we were bringing it to the UPS. Sadly, the nightmare came true. The package got lost (or damaged.. nobody provided an answer.) at a UPS center on the same day we dropped it off. It has been three weeks, but the UPS still cannot locate the package or provide any explanation. The framing service is relatively cheap, if losing an irreplaceable item/artwork is not your concern.

Great framing company I loved all the frames I ordered from this company. Proper wooden frames are hard to find these days (that wood-chip stuff is the norm now), so I'll be buying all my framed prints from Framebridge form now on. The black and white distressed frames look fantastic in my living room, though that's a matter of color-scheme I suppose. Thanks!

Absolutely fabulous framing and customer support I had an amazing framing experience (we used them for our wedding photos). I had only ever used a local framer before, so I was a little nervous, but Caroline and Laura really took care of us, andI will only frame with Framebridge from here on out. I highly recommend them to everyone I know.