DO NOT TRUST DO NOT TRUST They lost my package and are offering me some sort of BS investigation with UPS and asking me to wait 10 days as though that will do anything. I should have just paid more $$ and gone with someone in person.

Never again! 07/28/22 Slow order fulfillment and delivery Review by Anonymous UserDo not waste your time or your money with this company. They will give you an unrealistic shipping time, then drag their heels on fulfilling your order. The customer service people are nice enough, but cannot get anything expedited for you. The "happiness guarantee" on their website, "If you’re not 100% happy with your order for any reason, let us know and we’ll make it right," is an outright lie. If I could give zero stars, I would! The framed print I ordered is a gift that will not be delivered in time for the occasion. Use Mpix! They have never let me down.

My experience at Frsmebridge Suburban Square PA The associate who greeted me was very pleasant, professional and knowledgeable about Framebridge’s product. The store is nicely laid out with a good selection of framed pieces to use as a starting point for the uninitiated. I had a general idea of how I wanted the frame and mat to appear when finished, but the associate walked me through the final details with some great recommendations specific to the work I was having framed and clearly explained any cost exceptions for product upgrades. She also provided a pro- forma view of the final product. After I was satisfied with the preview, the associate clearly explained the cost, timing (reasonably quick compared to competitors) and a pick up / delivery option (free). I follow up email was immediately sent with a preview photo and cost breakdown. I was also given a card with the associate’s name for any follow up questions. In summary, a great customer experience that was quick and clear!

Do not send original artwork/items that… Do not send original artwork/items that you could not bear to lose. My first order went well, so I sent another original painting. The packing materials were just like two giant pieces of cardboard folded and taped with the painting inside, unlike a flat box I got for the first order. My husband joked that it looked so vulnerable to damage, when we were bringing it to the UPS. Sadly, the nightmare came true. The package got lost (or damaged.. nobody provided an answer.) at a UPS center on the same day we dropped it off. It has been three weeks, but the UPS still cannot locate the package or provide any explanation. The framing service is relatively cheap, if losing an irreplaceable item/artwork is not your concern.

Nothing but good here I've used framebridge multiple times, and have yet to be disappointed. They've made so much of my artwork look incredible, and their customer service is top notch.