My experience at Frsmebridge Suburban Square PA The associate who greeted me was very pleasant, professional and knowledgeable about Framebridge’s product. The store is nicely laid out with a good selection of framed pieces to use as a starting point for the uninitiated. I had a general idea of how I wanted the frame and mat to appear when finished, but the associate walked me through the final details with some great recommendations specific to the work I was having framed and clearly explained any cost exceptions for product upgrades. She also provided a pro- forma view of the final product. After I was satisfied with the preview, the associate clearly explained the cost, timing (reasonably quick compared to competitors) and a pick up / delivery option (free). I follow up email was immediately sent with a preview photo and cost breakdown. I was also given a card with the associate’s name for any follow up questions. In summary, a great customer experience that was quick and clear!

Very disappointed Very disappointed. Like another reviewer, my photograph was not centered in the mat (off by a lot, like 1/4"). Got it back and guess what...still not centered (now off by 1/8") AND there are now two parallel creases running through the photograph, like it was run through some sort of machine or handler.

photos came out lovely! photos came out lovely!

DO NOT TRUST DO NOT TRUST They lost my package and are offering me some sort of BS investigation with UPS and asking me to wait 10 days as though that will do anything. I should have just paid more $$ and gone with someone in person.

Laughable quality After a nearly three month wait to get my item back: The framed item, a feather from a recently deceased parrot belonging to a close friend, was glued backward (muted color and sheen) directly to the matting. Why it was mounted backward is anyone's guess, but what I do know is that it looks like something a middle schooler would put together and is effectively un-giftable. Worse, the feather is ruined due to being glued directly to the matting and can't be used again. You get what you pay for.