My experience at Frsmebridge Suburban Square PA The associate who greeted me was very pleasant, professional and knowledgeable about Framebridge’s product. The store is nicely laid out with a good selection of framed pieces to use as a starting point for the uninitiated. I had a general idea of how I wanted the frame and mat to appear when finished, but the associate walked me through the final details with some great recommendations specific to the work I was having framed and clearly explained any cost exceptions for product upgrades. She also provided a pro- forma view of the final product. After I was satisfied with the preview, the associate clearly explained the cost, timing (reasonably quick compared to competitors) and a pick up / delivery option (free). I follow up email was immediately sent with a preview photo and cost breakdown. I was also given a card with the associate’s name for any follow up questions. In summary, a great customer experience that was quick and clear!

Do not use Framebridge for unique art, they may destroy it. I do not like leaving negative reviews. I had several pieces framed by Framebridge. Unfortunately with very mixed results. Some of them came out reasonably well, although not flawless. However two unique art pieces were in fact destroyed by Framebridge and the company casually offered a refund, not truly appreciating the damage. I will not use their service -which is not exactly cheap- again

Do not send original artwork/items that… Do not send original artwork/items that you could not bear to lose. My first order went well, so I sent another original painting. The packing materials were just like two giant pieces of cardboard folded and taped with the painting inside, unlike a flat box I got for the first order. My husband joked that it looked so vulnerable to damage, when we were bringing it to the UPS. Sadly, the nightmare came true. The package got lost (or damaged.. nobody provided an answer.) at a UPS center on the same day we dropped it off. It has been three weeks, but the UPS still cannot locate the package or provide any explanation. The framing service is relatively cheap, if losing an irreplaceable item/artwork is not your concern.

They have the WORST customer service They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.

So very disappointed - do not use Framebridge Unfortunately, like others on this site, I made the highly regrettable mistake of using Framebridge. The communication was unresponsive and mostly unhelpful, the staff made no creative suggestions beyond grey, white or black frames, they told me the originals were damaged but refused to send a picture of the damage (no iphones at Framebridge??) and then when I finally received the frames the sizes were inconsistent: 2 prints designed to be hung side-by-side now look rather stupid. I strongly encourage you to avoid this service as not worth your time or money. CD in SF