My experience at Frsmebridge Suburban Square PA The associate who greeted me was very pleasant, professional and knowledgeable about Framebridge’s product. The store is nicely laid out with a good selection of framed pieces to use as a starting point for the uninitiated. I had a general idea of how I wanted the frame and mat to appear when finished, but the associate walked me through the final details with some great recommendations specific to the work I was having framed and clearly explained any cost exceptions for product upgrades. She also provided a pro- forma view of the final product. After I was satisfied with the preview, the associate clearly explained the cost, timing (reasonably quick compared to competitors) and a pick up / delivery option (free). I follow up email was immediately sent with a preview photo and cost breakdown. I was also given a card with the associate’s name for any follow up questions. In summary, a great customer experience that was quick and clear!

So very disappointed - do not use Framebridge Unfortunately, like others on this site, I made the highly regrettable mistake of using Framebridge. The communication was unresponsive and mostly unhelpful, the staff made no creative suggestions beyond grey, white or black frames, they told me the originals were damaged but refused to send a picture of the damage (no iphones at Framebridge??) and then when I finally received the frames the sizes were inconsistent: 2 prints designed to be hung side-by-side now look rather stupid. I strongly encourage you to avoid this service as not worth your time or money. CD in SF

They have the WORST customer service They have the WORST customer service. I wish I didn't trust them to get my order in time so that I could surprise my boyfriend with a sentimental Valentine's Gift. When I asked several times about my order, I received nothing but roadblocks and terrible excuses. They don't even try to help you or follow back up when requested. I ordered my design in January, and somehow they still weren't able to do anything they could to help me expedite my order to receiving it on time. DO NOT BOTHER USING THIS COMPANY if you have a special gift to send. It won't get done.

Great framing company I loved all the frames I ordered from this company. Proper wooden frames are hard to find these days (that wood-chip stuff is the norm now), so I'll be buying all my framed prints from Framebridge form now on. The black and white distressed frames look fantastic in my living room, though that's a matter of color-scheme I suppose. Thanks!

Absolutely fabulous framing and customer support I had an amazing framing experience (we used them for our wedding photos). I had only ever used a local framer before, so I was a little nervous, but Caroline and Laura really took care of us, andI will only frame with Framebridge from here on out. I highly recommend them to everyone I know.