Not the best Customer Service This has nothing to do with product quality. I give poor rating b/c of the return policy which says 14 days, but when I contacted them upon receiving item b/c I no longer needed it and wanted to return, two different people replied with two different responses. One tried to negotiate an offer with me for 1/2 my money as refund, which wasn’t stated as an option in their policy online and the other one said okay but I had to bear the cost to return. I was okay bearing the cost of return but not negotiating a refund total. Not a very customer friendly experience with two different stories being communicated sad to say.

No customer service No customer service. Shared my email address on a group text with other customers. Violated my privacy. No other way to contact them, except email. No where on site can you cancel or change your order Do not use them.

Color description is confusing Color description is confusing. I ordered a “grey” pet house and got a red one with a grey roof. When I contacted customer service thinking they sent a red one by mistake, they said it was correct because the roof was grey. However, customer service was prompt and my cat likes the house even though the bright red house doesn’t look nice on my porch.

We were able to get the beautiful house… We were able to get the beautiful house ready to be occupied by our dear little chihuahua and she loves it! Such a cute house!

We purchased a heated pad for our dog… We purchased a heated pad for our dog that sleeps in our garage..he sure seems to enjoy the added heat and extra comfort, still likes to stay out more than we do..but he can go in and out the doggie door as he pleases, so we are quite sure he's doing whatever he wants. The pad arrived sooner than expected and the price was more than reasonable..very pleased.