Extremely disappointed Extremely disappointed with this company. I placed an order for a bed for over $2000 and after receiving an email confirmation, I had not received an email about shipping. I finally got ahold of someone in customer service who informed me that my order had actually been canceled due to item discontinuation over 10 days ago without any notification. Absolutely unacceptable customer service, will never order from this company again.

The customer service agent was… The customer service agent was horrible. She did not provide an update for my order which was placed over a month and half ago. I have no idea when my order is being delivered and refused to get any further details for me. Additionally, the agent hung up on me without saying anything when I asked my last question and I was very frustrated. I have received no updates as to when my order will be delivered. I will never be buying from here. Instead of saying thank you for your business, I get hung up on and it was disrespectful. I will never purchase from this website ever again.

Exceptional service I ordered a cabinet and after living with it for awhile a mistmatch in finish on one of the drawers was driving me crazy. I reached out and Bianca E. tried to have the manufacturer replace the drawer. When they couldn’t she helped me get the whole piece replaced at no charge. Her outstanding follow through and problem resolution will make One King’s Lane my first look for new furniture.

My bank is investigating my order My bank is investigating my order. I placed an order early February & was given 3/7 - 3/18 delivery. Never received merchandise. Have called several times & sent one email. No responses. Like I said, my bank is investigating One Kings Lane, and God already knows and sees all. Be good to people!

One Kings Lane and their customer… One Kings Lane and their customer support team stepped up to make my claim the most important item they had to deal with. Jesus A. initially responded promptly to the claim. Roxana took over and her professional, polite, caring emails continued throughout the balance of the process.They communicated constantly with me and made me feel very calm and confident they would resolve my issue completely and they did. In today's disposable, buy it again world they went above and beyond. They never asked anything from me except to know they had satisfied me completely. The team's professionalism was only exceeded by their politeness. Too many companies can take a lesson from the Customer Support Team especially Roxana and Jesus A. at One Kings Lane. Thank you.