Buyer beware Buyer beware. No money back although they received the product 5 months ago and just said that "funds are tight."

Worst product stay away and don’t waste… Worst product stay away and don’t waste your money. Worked well for a few months then stopped working. When it did the only person that seems to work for the company make you jump through a minion hoops until you just realize your better off to just throw it out.

Customer service has been exceptional… Customer service has been exceptional at Perfect Sleep Pad. But more importantly, the product has worked for me very well. I was not getting cool at night with a competitor so I tried the Perfect Sleep Pad with a PVC pad and now I've been more comfortable at night and sleeping better.

Absolute garbage Very bad experience! I had been buying from the Chilipad company for over ten years, but I began to have trouble with that company in 2021, so I decided to try this one. I bought a "Perfect Sleep Pad" in December 2021. By February, the pad was leaking all over the bed and the unit no longer cooled. The first time I called to let them know the unit wasn't working properly, I got crap from Henry and Jesse. They asked why I wanted to run it so cool, and said well studies show it's better to sleep at a higher temperature, and maybe I should try running the unit at the other end of the bed; completely ignoring the fact that the unit was no longer functioning properly. I had to buy a watt meter and send Henry the info on how little energy it was using before he would send a replacement, in the meantime I barely slept because my bed was so hot. When I sent photos of the pad leaking, Henry sent me a replacement for that. Within two months the replacement pad was leaking even worse than the first one, and Henry didn't respond to my email. When I called several days later, he did return the call finally, but he told me they sell thousands of pads every year and nobody ever complains about them leaking. He refused to send a new one unless I paid for it, in spite of the supposed two-year warranty. Beware of this company! They use three different names that I am aware of, and possibly more. Their website says Perfect Sleep Pad. The phone calls come from Closet Reorganizer and the bill comes from Your Organic Source. I have seen the exact system for sale on other websites under even more names than that. Just a warning not to trust this company with your money. If you do buy from them, be sure to send any payments through Paypal. I did and was able to have my money refunded because they decided in my favor when I opened a claim.

The Perfect Sleep Pad is unbeatable for… The Perfect Sleep Pad is unbeatable for sleeping comfort!! We've had these for over 10 years and literally can't sleep without it. My husband is always cold and I am always hot so The Perfect Sleep Pad is really the perfect answer for us. We each sleep comfortably through the night. The machine is super quiet and with the remotes you can change temperature anytime of the night. We love ours so much we just ordered another. I'm considering buying a few extra just in case they ever stop selling them! But they last so long - like I said once before in another review - it is a workhorse. I use mine a lot during the night and also during the day at times as I have Chronic fatigue and fibromyalgia. We've tried other types of machines but this one does it all - cools, heats, it's quiet and super easy to take care of. Will never be without one!!!