Absolute garbage Very bad experience! I had been buying from the Chilipad company for over ten years, but I began to have trouble with that company in 2021, so I decided to try this one. I bought a "Perfect Sleep Pad" in December 2021. By February, the pad was leaking all over the bed and the unit no longer cooled. The first time I called to let them know the unit wasn't working properly, I got crap from Henry and Jesse. They asked why I wanted to run it so cool, and said well studies show it's better to sleep at a higher temperature, and maybe I should try running the unit at the other end of the bed; completely ignoring the fact that the unit was no longer functioning properly. I had to buy a watt meter and send Henry the info on how little energy it was using before he would send a replacement, in the meantime I barely slept because my bed was so hot. When I sent photos of the pad leaking, Henry sent me a replacement for that. Within two months the replacement pad was leaking even worse than the first one, and Henry didn't respond to my email. When I called several days later, he did return the call finally, but he told me they sell thousands of pads every year and nobody ever complains about them leaking. He refused to send a new one unless I paid for it, in spite of the supposed two-year warranty. Beware of this company! They use three different names that I am aware of, and possibly more. Their website says Perfect Sleep Pad. The phone calls come from Closet Reorganizer and the bill comes from Your Organic Source. I have seen the exact system for sale on other websites under even more names than that. Just a warning not to trust this company with your money. If you do buy from them, be sure to send any payments through Paypal. I did and was able to have my money refunded because they decided in my favor when I opened a claim.

Buyer beware Buyer beware. No money back although they received the product 5 months ago and just said that "funds are tight."

Worst product stay away and don’t waste… Worst product stay away and don’t waste your money. Worked well for a few months then stopped working. When it did the only person that seems to work for the company make you jump through a minion hoops until you just realize your better off to just throw it out.

Fraudsters The company fraudulently sells their product pretending to be Chili Technology. They are unprofessional, can barely put together a business email, and are not looking out for your best interest. Consider the negative reviews on Trust Pilot; everyone experiences the same issues. Don't fall for their fake 5 star reviews. Avoid Perfect Sleep Pad, buy a real ChiliPad instead.

Do not buy this product, NO customer support Do not buy this product. We purchased the product and were happy while it worked for only "3" months. I reached out to the company multiple times even receiving messages from Mr. Henry Zeifman the President of Perfect Sleep Pad stating "I'll call you" and never did after I went through all of the basic fix options they offered. All I wanted was an exchanged product that worked because while it did function my wife loved it. To say I was extremely disappointed is an understatement. I will share my emails and/or messages to substantiate this review.