Save yourself the money and heartache and buy from a different company. Ordered it on 3/25. Finally arrived on 4/9. Opened box - the white box with the control unit in it was not sealed but looked like it had been taped twice previously so I was already worried it was a refurbished unit. Followed instructions to set it up. The hose that attaches to unit and pad has fabric pulled away from the end on one side. Fine - if it cools it is good. THE CONTROL PANEL DOES NOT WORK. No lights - no buttons - nothing. You call the number listed - nothing - you have to leave a message with person 2 whoever that is and I have yet to hear back. The email for Henry on the FB site - he is as useless as number 2. The other email suggestion with info in the address - nope. This is ridiculous for the unit was not remotely cheap. I cannot return it without a Return Authorization but cannot reach anyone to get a return authorization. BUYER BEWARE.

Fraudsters The company fraudulently sells their product pretending to be Chili Technology. They are unprofessional, can barely put together a business email, and are not looking out for your best interest. Consider the negative reviews on Trust Pilot; everyone experiences the same issues. Don't fall for their fake 5 star reviews. Avoid Perfect Sleep Pad, buy a real ChiliPad instead.

Do not buy this product, NO customer support Do not buy this product. We purchased the product and were happy while it worked for only "3" months. I reached out to the company multiple times even receiving messages from Mr. Henry Zeifman the President of Perfect Sleep Pad stating "I'll call you" and never did after I went through all of the basic fix options they offered. All I wanted was an exchanged product that worked because while it did function my wife loved it. To say I was extremely disappointed is an understatement. I will share my emails and/or messages to substantiate this review.

Would give it a zero if I could Would give it a zero if I could. Customer service is terrible - he sounds like he sells these out of his trunk. Less than a year and the pad has started to leak - said he wont warranty as a 'manufacturer' warranty because he doesn't know what I do in my house? Very unprofessional and sketchy. DO NOT BUY!

Worst product stay away and don’t waste… Worst product stay away and don’t waste your money. Worked well for a few months then stopped working. When it did the only person that seems to work for the company make you jump through a minion hoops until you just realize your better off to just throw it out.