People OK but delivery was problamtic The original ship date was provided and every date just vanished with a different excuse every time. Each time they would assure me "its on the next truck in a few days". Turns out there were problems behind the scenes and they never provided me with accurate information. It took several months to get two firelogs. The product is wonderful but the delivery was past the heating season

AVOID company at all cost! We purchased 24” Split Oak Vent Free Logs, $880, thinking we could use it with portable propane tank- you can’t! When we called to return they said it was in small print in installment instructions and said we had to pay for return shipping. Since thing weighed a ton we went thru 4 people/companies before finding someone to install which cost us another $300 (had quotes up to $800). Now that it is installed it is SO, SO loud that there is NO enjoyment by fire as we had anticipated. We don’t even want to run it. Not to mention it is NOT truly ventless unless you don’t mind sucking in a lot of gas fumes. Our den is 24’x26’ so not installed in small, closed off room (den has wide opening to kitchen which is another 200 sf). Would NEVER recommend this company OR the stupid ventless gas logs they produce. Wish I had ordered thru Amazon who actually stands behind their product. Stay AWAY from this company and product!

Although the product is great Although the product is great, dealing with this company is a disaster. First they do not stock any of the product and use a third party distribution company. Their TOS claims they do not share your information, but they do send it to this third party and who knows what they do with it.

Peterson Is Our Only Choice Had Peterson Firelogs io our prior home for 20+ years and enjoyed them every time we turned it on - which was quite often in the Pennsylvania winters. Moved to a new home in SC which had another brand log-set and one of our first home improvements was to replace it with another Peterson Logset. I was concerned that we were switching from natural gas to propane but in the end, no worries - the fire is as robust as ever and maybe even better, But then the technology has improved too. Peterson is our only choice.

Peterson fire log is great product great engineering team The technical people helped me understand How a vent free set of logs would work in my application. They help me choose the right size and type ha ha only recommend a product and get the remote control with the variable flame feature. Super convenient adjustable puts out a lot of heat and is pretty to look at