People OK but delivery was problamtic The original ship date was provided and every date just vanished with a different excuse every time. Each time they would assure me "its on the next truck in a few days". Turns out there were problems behind the scenes and they never provided me with accurate information. It took several months to get two firelogs. The product is wonderful but the delivery was past the heating season

Value of product is only fair Value of product is only fair. Flame does not burn clean through gas regulator and sand base. It should be a bluish flame but is yellow.

Peterson fire log is great product great engineering team The technical people helped me understand How a vent free set of logs would work in my application. They help me choose the right size and type ha ha only recommend a product and get the remote control with the variable flame feature. Super convenient adjustable puts out a lot of heat and is pretty to look at

Poor quality burners After installation and after checking all of the connections for leaks, we fired our Peterson Real Fyre burner up and noticed that flames were shooting out the side of the burner onto the gas supply lines. We disassembled everything and found a manufacturing defect. There was a hole in a weld where the burner tube passes through the side of the pan. I contacted Peterson Real Fyre who, after looking at the photos I sent, acknowledged that it was a manufacturing defect and would be covered under warranty. Now, six weeks later, they still haven't sent a replacement. I'd strongly suggest looking at a different manufacturer than Peterson Real Fyre.

AVOID company at all cost! We purchased 24” Split Oak Vent Free Logs, $880, thinking we could use it with portable propane tank- you can’t! When we called to return they said it was in small print in installment instructions and said we had to pay for return shipping. Since thing weighed a ton we went thru 4 people/companies before finding someone to install which cost us another $300 (had quotes up to $800). Now that it is installed it is SO, SO loud that there is NO enjoyment by fire as we had anticipated. We don’t even want to run it. Not to mention it is NOT truly ventless unless you don’t mind sucking in a lot of gas fumes. Our den is 24’x26’ so not installed in small, closed off room (den has wide opening to kitchen which is another 200 sf). Would NEVER recommend this company OR the stupid ventless gas logs they produce. Wish I had ordered thru Amazon who actually stands behind their product. Stay AWAY from this company and product!