Easy and cozy!! Works great! Looks beautiful and is so cozy!! We just love sitting by our fireplace now. So happy we converted our regular wood burning fireplace to gas!! We actually use our fireplace very frequently now!!

Remote is a piece of junk! The gas logs look real and perform fine, it’s the remote that is a disaster! The one that came with the set didn’t work so the plumber who installed the logs had to ask for a replacement. The replacement was a different model than the original so The connection had to be modified to work. It worked for 2 whole months, imagine that! First, it wouldn’t turn on then it wouldn’t turn off. The plumber had to change to manual operation. If I had wanted that I would have ordered a cheaper model. Now I have to order a 2nd replacement and pay a plumber again to make it work!!

Peterson Is Our Only Choice Had Peterson Firelogs io our prior home for 20+ years and enjoyed them every time we turned it on - which was quite often in the Pennsylvania winters. Moved to a new home in SC which had another brand log-set and one of our first home improvements was to replace it with another Peterson Logset. I was concerned that we were switching from natural gas to propane but in the end, no worries - the fire is as robust as ever and maybe even better, But then the technology has improved too. Peterson is our only choice.

Everyone loves our new log set! We love our log set we’ve had almost a year now. I was happy to see this reminder to review pop up in my email only after we’ve had some time to use and enjoy our purchase. We had our log set professionally installed by a plumber who previously worked for a gas log company on their installs. He was really impressed with the set and the burner stating it was probably the nicest he’s ever installed! We and our guests all agree. We added black lava rock to cover sand and bright burning faux embers below the logs. We get to enjoy this vented set even more with the remote start. I would highly recommend it to anyone looking for the ambiance of a real fire with a classic look and ease of use. Thank you!

Product doesn't work. Terrible customer support. I purchased a Peterson gas log burner and had it professionally installed. The electronic ignition worked, but it would not light the pilot. The installer called Peterson support, but was put on hold. After 45 minutes, he had to leave for another appointment. I called and was also put on hold. I logged onto their website and sent an e-mail explaining the problem (11/16/2020). I received a canned, computer generated reply stating that they would resond withnin 48 hours and asking for model, serial number and proof of purchase. I sent the requested information the same day. After 10 days and no response, I called again. I spoke with a support representative, but he was little or no help. I have sent Peterson still shots and a video of the burner in the fireplace. I have done all I know to do, yet Peterson has done nothing to help solve the problem. Terrible customer support. I'm sitting here with a $850 burner that does not work.