So disappointed So disappointed! We have been Peterson customers through several homes and today was a shock. The logs delivered looked nothing like the brochure. They require a 30% restocking fee for sending us a inferior product. Now we have to start over and have paid installation, removal and restocking fee and have no logs.

Poor quality burners After installation and after checking all of the connections for leaks, we fired our Peterson Real Fyre burner up and noticed that flames were shooting out the side of the burner onto the gas supply lines. We disassembled everything and found a manufacturing defect. There was a hole in a weld where the burner tube passes through the side of the pan. I contacted Peterson Real Fyre who, after looking at the photos I sent, acknowledged that it was a manufacturing defect and would be covered under warranty. Now, six weeks later, they still haven't sent a replacement. I'd strongly suggest looking at a different manufacturer than Peterson Real Fyre.

Good replacement for a 30 yo unit with… Good replacement for a 30 yo unit with a bad pilot. Control knob could be more sturdy.

AVOID company at all cost! We purchased 24” Split Oak Vent Free Logs, $880, thinking we could use it with portable propane tank- you can’t! When we called to return they said it was in small print in installment instructions and said we had to pay for return shipping. Since thing weighed a ton we went thru 4 people/companies before finding someone to install which cost us another $300 (had quotes up to $800). Now that it is installed it is SO, SO loud that there is NO enjoyment by fire as we had anticipated. We don’t even want to run it. Not to mention it is NOT truly ventless unless you don’t mind sucking in a lot of gas fumes. Our den is 24’x26’ so not installed in small, closed off room (den has wide opening to kitchen which is another 200 sf). Would NEVER recommend this company OR the stupid ventless gas logs they produce. Wish I had ordered thru Amazon who actually stands behind their product. Stay AWAY from this company and product!

Although the product is great Although the product is great, dealing with this company is a disaster. First they do not stock any of the product and use a third party distribution company. Their TOS claims they do not share your information, but they do send it to this third party and who knows what they do with it.