So disappointed So disappointed! We have been Peterson customers through several homes and today was a shock. The logs delivered looked nothing like the brochure. They require a 30% restocking fee for sending us a inferior product. Now we have to start over and have paid installation, removal and restocking fee and have no logs.

Peterson fire log is great product great engineering team The technical people helped me understand How a vent free set of logs would work in my application. They help me choose the right size and type ha ha only recommend a product and get the remote control with the variable flame feature. Super convenient adjustable puts out a lot of heat and is pretty to look at

Unbelievable soot Unbelievable soot! Very dissatisfied.

Good replacement for a 30 yo unit with… Good replacement for a 30 yo unit with a bad pilot. Control knob could be more sturdy.

Poor quality burners After installation and after checking all of the connections for leaks, we fired our Peterson Real Fyre burner up and noticed that flames were shooting out the side of the burner onto the gas supply lines. We disassembled everything and found a manufacturing defect. There was a hole in a weld where the burner tube passes through the side of the pan. I contacted Peterson Real Fyre who, after looking at the photos I sent, acknowledged that it was a manufacturing defect and would be covered under warranty. Now, six weeks later, they still haven't sent a replacement. I'd strongly suggest looking at a different manufacturer than Peterson Real Fyre.