Remote is a piece of junk! The gas logs look real and perform fine, it’s the remote that is a disaster! The one that came with the set didn’t work so the plumber who installed the logs had to ask for a replacement. The replacement was a different model than the original so The connection had to be modified to work. It worked for 2 whole months, imagine that! First, it wouldn’t turn on then it wouldn’t turn off. The plumber had to change to manual operation. If I had wanted that I would have ordered a cheaper model. Now I have to order a 2nd replacement and pay a plumber again to make it work!!

Peterson fire log is great product great engineering team The technical people helped me understand How a vent free set of logs would work in my application. They help me choose the right size and type ha ha only recommend a product and get the remote control with the variable flame feature. Super convenient adjustable puts out a lot of heat and is pretty to look at

AVOID company at all cost! We purchased 24” Split Oak Vent Free Logs, $880, thinking we could use it with portable propane tank- you can’t! When we called to return they said it was in small print in installment instructions and said we had to pay for return shipping. Since thing weighed a ton we went thru 4 people/companies before finding someone to install which cost us another $300 (had quotes up to $800). Now that it is installed it is SO, SO loud that there is NO enjoyment by fire as we had anticipated. We don’t even want to run it. Not to mention it is NOT truly ventless unless you don’t mind sucking in a lot of gas fumes. Our den is 24’x26’ so not installed in small, closed off room (den has wide opening to kitchen which is another 200 sf). Would NEVER recommend this company OR the stupid ventless gas logs they produce. Wish I had ordered thru Amazon who actually stands behind their product. Stay AWAY from this company and product!

Value of product is only fair Value of product is only fair. Flame does not burn clean through gas regulator and sand base. It should be a bluish flame but is yellow.

Don't stand behind their defective products. I like to product, but Peterson does not back up their products. Received the lighter pan with the 1/2 inch gas pipe broken at the reducer. Even sent a picture, but had to purchase a new pan. I guess they felt that somehow I was able to break a 1/2 inch pipe. The fitting was obviously over torqued in manufacture.