Elizabeth Arbogast
GBHorrible Customer Service Horrible Customer Service, providing shipping labels, tracking numbers. Still haven’t received my item as it was a Christmas present for my granddaughter. Will tell everyone, everywhere on every social media what scam artists these people are. DO NOT PURCHASE FROM THEM. Wish I had read the reviews before I ordered.
Txom
GBOrdered a bedspread Ordered a bedspread - have not received order- correspondence is terrible most is computer generated. One message said DHL has order will receive tracking within 48 hrs 3weeks later no tracking. Never again! Contacted PP to dispute charges. Be aware!!!!
Jackal Witch
GBAwful Company Awful Company. Ordered GRUNGE OLD LEATHER curtains. "ELIMINATE 100% LIGHT - Great for daytime sleepers, children's rooms, and nurseries." Not even close to eliminating 100% of light. Refused to refund my money unless I sent them back to Hong Kong. Despite sending picture, they refused to acknowledge their curtains didn't work. Filed claim with PayPal and they offered only $32.37 USD refund on ORDER OF $112.77 USD "IMPORTANT: 100% Satisfaction guaranteed: Customer satisfaction is of utmost importance to us. We are confident you will love our products, but if you are not 100% satisfied, our customer service team will work with you to make it right!" Not true from my perspective
Carol Camp
GBThis company is not legit This company is not legit. Received curtains, described as blackout thermal curtains. By far not blackout or thermal. Tried to return, this is the response I received from customer service. "We're sorry to hear that you didn't like it but at this point, we are forced to leave some of our reception workers off for a period as the recent Corona outbreak has reached a critical level. Regards, so we are sorry that we cannot accept the customer to return the product to avoid losing the goods: (I hope you will understand". This is unacceptable for a legitimate company. Very sketchy business. BEWARE! This was over $350 this company took me for. Sad some companies can not be trusted.
Amy
GBScam Scam. Beware!! Never received my order. This is the response I got after asking them for a tracking number. Doesn’t even make sense. Expensive lesson. Wish I had looked for these reviews first. Now I suspect why PayPal alerted me to someone trying to access my account shortly after I ordered from them. Hi We sincerely apologize for any inconvenience these issues may have caused you . The error was caused by delivery due to their system crash. This led to your order being late. We have contacted delivery to press them, we understand thoroughly about your concern about the item . Hopefully you are sympathetic about this delay Thank you