Representative was very helpful and… Representative was very helpful and polite.

I had an EXCELLENT experience I had an EXCELLENT experience purchasing our units from ptac4less! We needed to replace a bulk amount of units and their prices were the best we could find by far. I called in and their team was extremely helpful and answered every question I had, going above and beyond to guide me every step of the way. They even gave us credit towards our order to take the old units we were replacing, which was a nice surprise considering we were going to have to pay to have them taken away originally! Everything went smoothly and we got our shipment sooner than I expected. I'd HIGHLY recommend ptac4less. 5 Stars!

I'll give it a stars at the moment My… I'll give it a stars at the moment My unit would be here sometime today a week after it's been ordered a email regarding shipping and order progress would have been nice I had to go into my account settings and track it they do have a decent selection online I decided upon a distinctions brand hopefully it is as good as my previous Midea which I seem to can't find anywhere took a Chance on on this and I'll let you know on an update

Great prices and great warranty service Okay I ordered a refurbished PTAC at a great price and it was delivered on time but the unit failed within 5 days. I filed warranty support and they were prompt and within 24 hours had a replacement unit shipped free of charge. Now that service! It's been a week and still running so we'll see how this unit goes, stay tuned.

Fast shipping, no customer service I was very impressed at how fast the shipping was and how well the PTAC units were packaged. The condition was as described, meaning the A rated units were obviously used with touch up paint but they looked good once installed (just don't look to closely). The reason I am giving a 4 star instead of a 5 star (considered a 3 star) was because of the customer service. I needed some clarification on the specific units that were shipped out to me. I called and the person that answered was unable to answer my question. She said I would receive a call back but 5 days later I have yet to hear from them. I hope I don't have any issues... I am not confident I will be taken care of.