How respectfully and knowledgeable the… How respectfully and knowledgeable the John Smith were.

Products exceeded our expectations Everything we have ever ordered has been exactly as advertised and all items were delivered as expected.

Purchased from this company 10 years ago This was our second purchase from the company, we were sold a unit that was discontinued but was never told and instead of purchasing the unit we wanted (Amana PTAC system) we were told it would have to be ordered and without giving us information as to cost and ship dates we were persuaded to purchase the GE Unit.the unit ever worked correctly instead of the company working to get the unit replaced we had to deal with the manufacturer ourselves ( we were told they didn’t deal with warranties) it took several emails and phone calls to get unit replaced 2nd unit isn’t that great either! Beware I don’t recommend purchasing a GE/Hotpoint PTAC unit.

Mr J Smith made ordering and service a… Mr J Smith made ordering and service a pleasure no trouble at all.

Called the toll free number and… Called the toll free number and received excellent info on what size and type of PTAC would be best for my situation (400 sqft sunroom in North Carolina.) Advised that 7-10 days were required for drop ship, got it on day 10. Ordered PTAC using the website, easy, no issues. Unit works great, had it installed by my HVAC tech during annual maintenance of other units (gas pack and mini split.)