The company does not care about its… Their customers The company does not care about its customer. I ordered a unit it took them 12 days to get it shipped out of the warehouse and get it to me. Leaving Tennessee going to southern Indiana. It’s a five hour ride. They ignored me. They push me off and they do not care. I will never deal with this company again all they do is ignore you. I had to call three times and emailed them three times in a row to get a response from these people and all they do is blow me off.

Great Customer Service/Product Great Customer Service! The two units arrived in a better than expected condition - no rust or random debris. No issues installing. Both PTACs work just fine so far.

Called the toll free number and… Called the toll free number and received excellent info on what size and type of PTAC would be best for my situation (400 sqft sunroom in North Carolina.) Advised that 7-10 days were required for drop ship, got it on day 10. Ordered PTAC using the website, easy, no issues. Unit works great, had it installed by my HVAC tech during annual maintenance of other units (gas pack and mini split.)

Sales rep was terrific Sales rep was terrific. Delivery service bad. I was called and told delivering would be next day, tues 7am to 11am. The next day, no call, no show. I called and they don't know what happened, ok we will be out tomorrow. Showed up within the time frame but driver drove all over my lawn because it appeared he had never driven a truck before. Not good.

Products exceeded our expectations Everything we have ever ordered has been exactly as advertised and all items were delivered as expected.