Exactly as shown Received my part very quickly and packaged well. It was exactly as the picture showed and worked perfectly. It was a little difficult to make sure I had the right motor as the description didn’t give many details. I have about 110 PTAC’s and this will be my first parts source!

How respectfully and knowledgeable the… How respectfully and knowledgeable the John Smith were.

Sales rep was terrific Sales rep was terrific. Delivery service bad. I was called and told delivering would be next day, tues 7am to 11am. The next day, no call, no show. I called and they don't know what happened, ok we will be out tomorrow. Showed up within the time frame but driver drove all over my lawn because it appeared he had never driven a truck before. Not good.

Called the toll free number and… Called the toll free number and received excellent info on what size and type of PTAC would be best for my situation (400 sqft sunroom in North Carolina.) Advised that 7-10 days were required for drop ship, got it on day 10. Ordered PTAC using the website, easy, no issues. Unit works great, had it installed by my HVAC tech during annual maintenance of other units (gas pack and mini split.)

Purchased from this company 10 years ago This was our second purchase from the company, we were sold a unit that was discontinued but was never told and instead of purchasing the unit we wanted (Amana PTAC system) we were told it would have to be ordered and without giving us information as to cost and ship dates we were persuaded to purchase the GE Unit.the unit ever worked correctly instead of the company working to get the unit replaced we had to deal with the manufacturer ourselves ( we were told they didn’t deal with warranties) it took several emails and phone calls to get unit replaced 2nd unit isn’t that great either! Beware I don’t recommend purchasing a GE/Hotpoint PTAC unit.