Dismayed by lack of honouring service… Dismayed by lack of honouring service plans Impra Gas installed Vaillant Combi boiler in April 2019. I had 10 year service plan included. E mailed them twice to organise annual service and received standard reply saying office was closed (due to virus I presumed). Fed up with this situation having seen all the other reviews as well. They do not even deserve one star.

Top notch service Phil,Colin and Mike took out my old storage heating out and installed full gas central heating in 2 days. The service was excellent. I was consulted every step of the way, there was very little mess and even the carpets were relaid. I fully recommend this company.

Unable to arrange annual service previously paid for. We had a boiler installed last year. The contract includes annual servicing provided the client makes an appointment within 30 days of the due date. We contacted them on 26th May, by phone and were unable to make contact. Subsequently we wrote an email on 2nd June, and tried phoning a number of times since. We have failed to get any response. We are unable to make the appointment which they insist is made before 26th June. Very concerned that they are defaulting on their servicing obligation.

When are you planning to re-open When are you planning to re-open? It is strange to close whole company for indefinite time. What about your existing customers? We paid for a 10 year service of our boiler and now our house sell is on hold due to not having valid inspection certificate while i cannot reach anyone in ImpraGas for weeks on end.

The Installation man Ross did a good job! The price was good for us. The installation man -Ross did a fantastic job! Three days for the entire central heating system, Ross arrived on time and tidying up as he goes. We are very grateful for Ross’s professionalism and dedication. The lockdown announced from day 1 evening, but it didn’t affect Ross’s working attitude. We were very sorry that Ross’s accommodation decided to close, so Ross has to looking for somewhere else at 10pm! He still arrived and finished all the work on time. The down side of this company is that when we found out our main pipe was good enough for the installation, but they won’t willing to refund us from their quote. After a serious explanation and discussion they were only will to refund £50! We will update on their service department when the time comes.