Dismayed by lack of honouring service… Dismayed by lack of honouring service plans Impra Gas installed Vaillant Combi boiler in April 2019. I had 10 year service plan included. E mailed them twice to organise annual service and received standard reply saying office was closed (due to virus I presumed). Fed up with this situation having seen all the other reviews as well. They do not even deserve one star.

Had a yearly boiler service carried out Had a yearly boiler service carried out by Adam P I would give him 5* rating as he was really helpful and worked efficiently. Pointed out an issue that I have with the system and a solution to fix it. However ImpraGas aftercare is none existent. Great at making the sale pitch with promise of follow ups etc but this is not the case. Although I have the 10 year servicing plan it’s really expensive for the quality of care given after you sign the dotted line. Engineers who fit the boilers and service them are great but would be cautious about the aftercare and customer service. Adam 5* but ImpraGas 3 so overall rating of 4

They ripped my money and went into thin… They ripped my money and went into thin air. This is a bogus company pvt LTD system. Phone, emails and physical addresses, all are dead but their bosses enjoy holidays and new business. I tracked their details from companies house. Every company has hidden or sister companies and transfer funds or buy (pretending) and then get bust with no reserves. I appealed to ombudsmen but nothing, I lost £2000 and promised 10 years of annual boiler installation as care/repair service. Surprising, I am not alone. Hence I decided to STOP using branded national/international but local businesses. Available on time, every time. Think service, go local and save money is my slogan for peace of mind. Shame that UK nationwide company was sold and busted and revived their illicit business with a new name, new face but ripping goes on.

Unable to arrange annual service previously paid for. We had a boiler installed last year. The contract includes annual servicing provided the client makes an appointment within 30 days of the due date. We contacted them on 26th May, by phone and were unable to make contact. Subsequently we wrote an email on 2nd June, and tried phoning a number of times since. We have failed to get any response. We are unable to make the appointment which they insist is made before 26th June. Very concerned that they are defaulting on their servicing obligation.

Top notch service Phil,Colin and Mike took out my old storage heating out and installed full gas central heating in 2 days. The service was excellent. I was consulted every step of the way, there was very little mess and even the carpets were relaid. I fully recommend this company.