Tammy Lenaburg
GBOUTSTANDING CUSTOMER SERVICE I recently order a beautifully made leather Blazer from USA Leather Jackets. The quality was on point and although my size was an in between fit, the company offered exceptional customer service in in the return. They stayed in touch and connected through the whole process. I highly recommend USA Leather Jackets for anyone in the market for a leather wear.
Mike Brundidge
GBI ordered "loose fit" leather pants… I ordered "loose fit" leather pants size XL. The price was low compared to leather pants I'd bought in the past (Wilson). Upon receipt I was satisfied with the quality feel of the leather. My issue was with the "loose fit". I regularly buy size 40-42 jeans, chinos, even dress slack to accommodate for my athletic lower body (larger thighs). Loose fit is my thing, I don't do tight. I could hardly pull these pant on they were so small. I measured the waist and it was 38". In retrospect, size 2XL or even 3XL might be needed in order to get a "loose fit" look and feel. I typically dont mind altering the waist in these situations. USA staff were responsive to my email inquiries in terms of exchange. A 70% refund was offered as the return process sounded arduous and kind of costly (Not sure what to do with pants that don't fit). I did agree when a $25 coupon was included with the refund offered. I will order the larger size 2XL, if they have one. Here's hoping.
Chris H
GBI recently order the brown leather Saul… I recently order the brown leather Saul trucker jacket from USA leather. The customer service was excellent and the quality of the product what exactly as described. I would definitely purchase additional products from USA Leather.
AR
GBThe blazer didn’t work out for me but… The blazer didn’t work out for me but this company provided Excellent Customer Service!!!! Thank you!!!
Diana L
GBGreat customer service! Ordered a suit for a wedding at the beginning of May. From what I understand, a few of the other guys' suits were fine fit-wise. With the first measurements I sent, we got the suit within a reasonable amount of time, but it did not fit. The customer service was superb. They responded right away and told me what I needed to do to get another suit. I sent their required measurements, along with several others as my son has a long torso and long arms. We received a new suit within a reasonable amount of time. The pants are a little big and the arms of the jacket are still a little shorter than they should be, but it will work. Throughout the entire process, their responses, via email, were impressive and they were very helpful! I was also told to donate the first suit, which I will be happy to do!