Frances
GBBest Leather Work Tote EVER Just bought my 4th Kingston Tote and love it so much I sought out this review platform to share my love! My favorite thing about this bag is that no matter how much I have to carry the bag always seems to accommodate. It's large enough to carry my laptop and files to work, or I've used it on multiple occasions as an overnight bag. BUT when I only have the essentials with me the soft leather drapes perfectly creating a smaller silhouette. Can't say enough good things - hope everyone checks out this style. Game changer
Dianna Fay McKie
GBPoor customer service. Bought a Sheila bag. Had it for three months and the zipper broke and the stitching coming out. Had to pay to ship it back and they decided to credit my account instead of sending a new one. They didn't have the same color but also didn't offer to send a different color. If I buy a new one, they will no longer honor the 30% off that I had originally received. So now they want me to pay over $100 more. Sorry, to me that is not taking care of your customers. Dianna McKie
Julie1814
GBWonderful product--well worth the investment! I have four hobo bags and two hobo wallets and I love them all! The leather is beautiful and of high quality. I love the embellishments and the decorative interior. I also like supporting a small, family-owned business.
HBG
GBI received a Colter crossbody handbag… I received a Colter crossbody handbag and wallet for Xmas. The bag appeared poorly made. I contacted them January 3rd by phone and gave sent several emails with no response. I asked for a store credit. NO RESPONSE. Usually items are of excellent quality. This was not. Today called again after no replies to several previous emails(last yesterday). I've rarely, if ever, left a negative review, but this customer service experience or lack there of is unacceptable.
Amanda Bachelor
GBI purchased a Hobo wristlet in a… I purchased a Hobo wristlet in a boutique in Sebastopol, CA. After one month of use, the wristlet. After only one month of use, the strap broke. Hobo will not send me a replacement until I send them the broken one, but they also will not cover shipping costs. This seems like really bad customer service in an era where most companies are making it as simple as possible to return defective items.