Rip off company | Lacks Ethics Rip off company. Received a gift bag, purchaser received a deep discount on the purchase. The purse was defected, not sure if this is intentional. Wanted to exchange, only can exchange via Hobo Bags site. Which I did and this is when I learned that the $138 bag sold to purchaser for $110.90 [wth tax]. As I process the exchange I learn of the discount. As I was completing the process & I changed style of bag, a bag that retails for $128. Hobo Bags requires to pay the difference. from the amount the purchaser paid to cover the difference so that Hobo Bags gets paid their full retail amount. So, Hobo Bags is making more money on the exchange than the original purchase & is off the back of the person who received damaged purse in the beginning. Hobo Bags only offers gift cert. on exchanges, so I completed the exchange, paid the $26+ difference, returned the 1st bag. I chat w/associate & they refuse to do an even exchange citing that I was purchasing a higher dollar item? I doing an exchange, Hobo Bags should have written off the $2+ diff to honor the original purchase. If they don't then they are price gouging the customers. They are enriching themselves off of their exchange policy. Bad business, bad product, bad business ethic. Not sure they knowing sold defective product in exchange for deep discounts. Maybe. All in all will do business with them again.

I can't say enough good things about… I can't say enough good things about this company! I absolutely love everything about their products, the leather is such high quality and anytime I've had a question or issue their customer service has been quick to help. Their summer products just came out and I've already ordered two more bags for my collection - everyone needs a hobo bag!!

Withholds 3 star ratings I have bought several bags and wallets from this company. I liked most of my purchases. My issue with the company is that I was able to see all of my 5 star ratings, but all of my less than entirely complimentary ratings were withheld.

I purchased a Hobo wristlet in a… I purchased a Hobo wristlet in a boutique in Sebastopol, CA. After one month of use, the wristlet. After only one month of use, the strap broke. Hobo will not send me a replacement until I send them the broken one, but they also will not cover shipping costs. This seems like really bad customer service in an era where most companies are making it as simple as possible to return defective items.

I received a Colter crossbody handbag… I received a Colter crossbody handbag and wallet for Xmas. The bag appeared poorly made. I contacted them January 3rd by phone and gave sent several emails with no response. I asked for a store credit. NO RESPONSE. Usually items are of excellent quality. This was not. Today called again after no replies to several previous emails(last yesterday). I've rarely, if ever, left a negative review, but this customer service experience or lack there of is unacceptable.