Rip off company | Lacks Ethics Rip off company. Received a gift bag, purchaser received a deep discount on the purchase. The purse was defected, not sure if this is intentional. Wanted to exchange, only can exchange via Hobo Bags site. Which I did and this is when I learned that the $138 bag sold to purchaser for $110.90 [wth tax]. As I process the exchange I learn of the discount. As I was completing the process & I changed style of bag, a bag that retails for $128. Hobo Bags requires to pay the difference. from the amount the purchaser paid to cover the difference so that Hobo Bags gets paid their full retail amount. So, Hobo Bags is making more money on the exchange than the original purchase & is off the back of the person who received damaged purse in the beginning. Hobo Bags only offers gift cert. on exchanges, so I completed the exchange, paid the $26+ difference, returned the 1st bag. I chat w/associate & they refuse to do an even exchange citing that I was purchasing a higher dollar item? I doing an exchange, Hobo Bags should have written off the $2+ diff to honor the original purchase. If they don't then they are price gouging the customers. They are enriching themselves off of their exchange policy. Bad business, bad product, bad business ethic. Not sure they knowing sold defective product in exchange for deep discounts. Maybe. All in all will do business with them again.

Poor customer service. Bought a Sheila bag. Had it for three months and the zipper broke and the stitching coming out. Had to pay to ship it back and they decided to credit my account instead of sending a new one. They didn't have the same color but also didn't offer to send a different color. If I buy a new one, they will no longer honor the 30% off that I had originally received. So now they want me to pay over $100 more. Sorry, to me that is not taking care of your customers. Dianna McKie

Wonderful product--well worth the investment! I have four hobo bags and two hobo wallets and I love them all! The leather is beautiful and of high quality. I love the embellishments and the decorative interior. I also like supporting a small, family-owned business.

Check the shipping I have bought several bags from Hobo ad have always been very satisfied with all my orders. The quality is great and they are lovely. But I just bought a little add on in one of the zodiac signs for a gift and almost canceled the ordered because of the shipping price. The item was only $30.00, it was on sale, but the shipping was over $16.00 and it is a very small item. I thought this was ridiculous, I was considering ordering another one but not after I seen what the shipping was, no way. I have never had to pay such a ridiculous shipping price at HOBO for such a very small item or even a large one.

Withholds 3 star ratings I have bought several bags and wallets from this company. I liked most of my purchases. My issue with the company is that I was able to see all of my 5 star ratings, but all of my less than entirely complimentary ratings were withheld.