Dianna Fay McKie
GBPoor customer service. Bought a Sheila bag. Had it for three months and the zipper broke and the stitching coming out. Had to pay to ship it back and they decided to credit my account instead of sending a new one. They didn't have the same color but also didn't offer to send a different color. If I buy a new one, they will no longer honor the 30% off that I had originally received. So now they want me to pay over $100 more. Sorry, to me that is not taking care of your customers. Dianna McKie
ZippyMD
GBWithholds 3 star ratings I have bought several bags and wallets from this company. I liked most of my purchases. My issue with the company is that I was able to see all of my 5 star ratings, but all of my less than entirely complimentary ratings were withheld.
Caroline Lewis
GBVibrant colors abound The bag has a cool shape, bright color, its a little smaller than I would have liked but aside from that a welcome addition.
Deb
GBFirst class products AND customer service I own five Hobo purses and have enjoyed the fine quality over many years. I regularly return to the brand when I am shopping for a new bag or different style. Two years ago, I had an unusual experience with a recent bag purchased whereby the leather stain rubbed off on my clothing.This had never happened before. I contacted customer service for help. I am even more impressed with Hobo after their customer service representative worked diligently with me to correct the problem. I provided documentation, followed their requested steps, returned the bag and received a new replacement. They were responsive and diligent in resolving the problem. My only past frame of reference with a manufacturer supporting their product and providing great customer service are with Maui Jim and Shark (vacuums). Hobo is in the same class. As with Maui Jim and Shark, I am committed to the Hobo brand when I am ready to shop for my next bag! I can't recommend Hobo enough!
Chris Hodina
GBHobo is amazing Hobo is amazing. I own 5 cross body bags, 2 shoulder bags and 3 wallets. They are fabulous and worth every penny. The quality of the leather is sublime. Zippers never hang up like other expensive designer bags. The leather cleaner keeps them clean and conditioned. Everyone needs at least 1 Hobo Bag in their life!