Excellent Quality & Style Excellent Quality & Style. Shoulder area is first bag that I’ve worn that fits beautifully. Paulette in Pixel…stunning and classy…great size. So pleased on sale!

Rip off company | Lacks Ethics Rip off company. Received a gift bag, purchaser received a deep discount on the purchase. The purse was defected, not sure if this is intentional. Wanted to exchange, only can exchange via Hobo Bags site. Which I did and this is when I learned that the $138 bag sold to purchaser for $110.90 [wth tax]. As I process the exchange I learn of the discount. As I was completing the process & I changed style of bag, a bag that retails for $128. Hobo Bags requires to pay the difference. from the amount the purchaser paid to cover the difference so that Hobo Bags gets paid their full retail amount. So, Hobo Bags is making more money on the exchange than the original purchase & is off the back of the person who received damaged purse in the beginning. Hobo Bags only offers gift cert. on exchanges, so I completed the exchange, paid the $26+ difference, returned the 1st bag. I chat w/associate & they refuse to do an even exchange citing that I was purchasing a higher dollar item? I doing an exchange, Hobo Bags should have written off the $2+ diff to honor the original purchase. If they don't then they are price gouging the customers. They are enriching themselves off of their exchange policy. Bad business, bad product, bad business ethic. Not sure they knowing sold defective product in exchange for deep discounts. Maybe. All in all will do business with them again.

First class products AND customer service I own five Hobo purses and have enjoyed the fine quality over many years. I regularly return to the brand when I am shopping for a new bag or different style. Two years ago, I had an unusual experience with a recent bag purchased whereby the leather stain rubbed off on my clothing.This had never happened before. I contacted customer service for help. I am even more impressed with Hobo after their customer service representative worked diligently with me to correct the problem. I provided documentation, followed their requested steps, returned the bag and received a new replacement. They were responsive and diligent in resolving the problem. My only past frame of reference with a manufacturer supporting their product and providing great customer service are with Maui Jim and Shark (vacuums). Hobo is in the same class. As with Maui Jim and Shark, I am committed to the Hobo brand when I am ready to shop for my next bag! I can't recommend Hobo enough!

Terrible Smell And Not Eligible for Return I bought the "Moon" vintage purse at hobobags.com and am so disappointed! The worst thing about the purse is the terrible smell, that I assume is from the chemicals used to treat the leather. The other disappointment is that when I attempted to return the purse, I was informed in was not eligible for return. Not being eligible for return was not indicated when I bought the purse. Also, the customer service was terrible, in that they provide a phone number to call, but you are instructed to use their website or leave a message.

Vibrant colors abound The bag has a cool shape, bright color, its a little smaller than I would have liked but aside from that a welcome addition.