Withholds 3 star ratings I have bought several bags and wallets from this company. I liked most of my purchases. My issue with the company is that I was able to see all of my 5 star ratings, but all of my less than entirely complimentary ratings were withheld.

Terrible Smell And Not Eligible for Return I bought the "Moon" vintage purse at hobobags.com and am so disappointed! The worst thing about the purse is the terrible smell, that I assume is from the chemicals used to treat the leather. The other disappointment is that when I attempted to return the purse, I was informed in was not eligible for return. Not being eligible for return was not indicated when I bought the purse. Also, the customer service was terrible, in that they provide a phone number to call, but you are instructed to use their website or leave a message.

First class products AND customer service I own five Hobo purses and have enjoyed the fine quality over many years. I regularly return to the brand when I am shopping for a new bag or different style. Two years ago, I had an unusual experience with a recent bag purchased whereby the leather stain rubbed off on my clothing.This had never happened before. I contacted customer service for help. I am even more impressed with Hobo after their customer service representative worked diligently with me to correct the problem. I provided documentation, followed their requested steps, returned the bag and received a new replacement. They were responsive and diligent in resolving the problem. My only past frame of reference with a manufacturer supporting their product and providing great customer service are with Maui Jim and Shark (vacuums). Hobo is in the same class. As with Maui Jim and Shark, I am committed to the Hobo brand when I am ready to shop for my next bag! I can't recommend Hobo enough!

Check the shipping I have bought several bags from Hobo ad have always been very satisfied with all my orders. The quality is great and they are lovely. But I just bought a little add on in one of the zodiac signs for a gift and almost canceled the ordered because of the shipping price. The item was only $30.00, it was on sale, but the shipping was over $16.00 and it is a very small item. I thought this was ridiculous, I was considering ordering another one but not after I seen what the shipping was, no way. I have never had to pay such a ridiculous shipping price at HOBO for such a very small item or even a large one.

Vibrant colors abound The bag has a cool shape, bright color, its a little smaller than I would have liked but aside from that a welcome addition.