Terrible Smell And Not Eligible for Return I bought the "Moon" vintage purse at hobobags.com and am so disappointed! The worst thing about the purse is the terrible smell, that I assume is from the chemicals used to treat the leather. The other disappointment is that when I attempted to return the purse, I was informed in was not eligible for return. Not being eligible for return was not indicated when I bought the purse. Also, the customer service was terrible, in that they provide a phone number to call, but you are instructed to use their website or leave a message.

Check the shipping I have bought several bags from Hobo ad have always been very satisfied with all my orders. The quality is great and they are lovely. But I just bought a little add on in one of the zodiac signs for a gift and almost canceled the ordered because of the shipping price. The item was only $30.00, it was on sale, but the shipping was over $16.00 and it is a very small item. I thought this was ridiculous, I was considering ordering another one but not after I seen what the shipping was, no way. I have never had to pay such a ridiculous shipping price at HOBO for such a very small item or even a large one.

Vibrant colors abound The bag has a cool shape, bright color, its a little smaller than I would have liked but aside from that a welcome addition.

Wonderful product--well worth the investment! I have four hobo bags and two hobo wallets and I love them all! The leather is beautiful and of high quality. I love the embellishments and the decorative interior. I also like supporting a small, family-owned business.

Customer service never returns phone… Customer service never returns phone calls and emails are not promptly responded to either. Ordered 4/27 and very late evening of 4/30 received email that order would be delayed. Called in morning of 5/1 and emailed. Email response was shipping that day or next with tracking info. Never received anything so emailed 5/7 and called & emailed 5/8 to cancel. Disputed charge and at end of business day, HOBO sent email that cannot cancel & shipped order for supposed delivery on 5/12. Now I am supposed to return when received to get refund even though already disputed. Have zero clue if will actually be delivered by 5/12 as I have plans due to holiday. Customer Service is abysmal as phone sends to voice mail automatically with no return calls. Only response is email when they get around to it.