Excellent Quality & Style Excellent Quality & Style. Shoulder area is first bag that I’ve worn that fits beautifully. Paulette in Pixel…stunning and classy…great size. So pleased on sale!

I received a Colter crossbody handbag… I received a Colter crossbody handbag and wallet for Xmas. The bag appeared poorly made. I contacted them January 3rd by phone and gave sent several emails with no response. I asked for a store credit. NO RESPONSE. Usually items are of excellent quality. This was not. Today called again after no replies to several previous emails(last yesterday). I've rarely, if ever, left a negative review, but this customer service experience or lack there of is unacceptable.

Customer service never returns phone… Customer service never returns phone calls and emails are not promptly responded to either. Ordered 4/27 and very late evening of 4/30 received email that order would be delayed. Called in morning of 5/1 and emailed. Email response was shipping that day or next with tracking info. Never received anything so emailed 5/7 and called & emailed 5/8 to cancel. Disputed charge and at end of business day, HOBO sent email that cannot cancel & shipped order for supposed delivery on 5/12. Now I am supposed to return when received to get refund even though already disputed. Have zero clue if will actually be delivered by 5/12 as I have plans due to holiday. Customer Service is abysmal as phone sends to voice mail automatically with no return calls. Only response is email when they get around to it.

Hobo is amazing Hobo is amazing. I own 5 cross body bags, 2 shoulder bags and 3 wallets. They are fabulous and worth every penny. The quality of the leather is sublime. Zippers never hang up like other expensive designer bags. The leather cleaner keeps them clean and conditioned. Everyone needs at least 1 Hobo Bag in their life!

First class products AND customer service I own five Hobo purses and have enjoyed the fine quality over many years. I regularly return to the brand when I am shopping for a new bag or different style. Two years ago, I had an unusual experience with a recent bag purchased whereby the leather stain rubbed off on my clothing.This had never happened before. I contacted customer service for help. I am even more impressed with Hobo after their customer service representative worked diligently with me to correct the problem. I provided documentation, followed their requested steps, returned the bag and received a new replacement. They were responsive and diligent in resolving the problem. My only past frame of reference with a manufacturer supporting their product and providing great customer service are with Maui Jim and Shark (vacuums). Hobo is in the same class. As with Maui Jim and Shark, I am committed to the Hobo brand when I am ready to shop for my next bag! I can't recommend Hobo enough!