Warranty claim is a lie Warranty claim is a lie. Their wallets are of poor workmanship. They are nice to look at it, but not for everyday use. Their customer service in Ohio is pathetic. Google them and see for yourself the run down building they conduct their business from? If they take such a serious approach in their quality of products as they stated in their response. Why was I given such a hard time about a replacement. I sent pics of the damaged as per request and called multiple times looking for answer and all I received was the run about. Sorry but I do not trust a single word in your reply. Wallet was replaced 3 times, not 4 . This should tell you that their quality of their products is sub par. Bottom line is if you claim a lifetime warranty for defects, you should honor it. Otherwise its false advertising.

Leather quality... Hi! 1st of all, I've had 1 of your leather wallets for years!!! Have always thought the leather was superb! OK, the last one I ordered the leather is soo tight & stiff, that I honestly can't even get the cards out of the sleeve! So, what has occurred w/your leather quality over the years?

Would NOT recommend! The wallet began to fray after about two weeks. I called no less than 5 times and sent no less than 6 emails with pictures. NO RESPONSE! All I wanted was an exchange not my money. I would not recommend their wallet or their support to anyone who asked.

I can't get their attention I suppose this is a review of their customer service, not their product. I signed up for their emails and received a one-use 10% discount code. I had filled in the code for my purchase and had chosen free shipping. I decided to upgrade my shipping, pressed the Back button and the code disappeared, along with my ability to apply it on later attempts. This could have been easily remedied after I contacted them about the problem, but after several attempts they have never responded, let alone sent a replacement new-customer code. I am discouraged and thinking that if I were to make a purchase and had a problem with it, they would be equally unresponsive.

I ordered and paid for a calendar for… I ordered and paid for a calendar for my planner, received the wrong one, I called and they assured me they would send me the correct one. Never got it. Extremely disappointing. Never deal with your company again. Terrible customer service. Not worth the cost or the time, too bad.