Great Products / Underwhelming Customer Service The products are 5-Star. Sadly, customer service is not. In January 2019, wrote a letter asking if a product would be located. To date (May 2019), I have not received a response. Also, I had to return a product and it took a month for the refund to be credited to my credit card. I had a Bosca wallet for 20 years which I loved. It was stolen and I tried to replace it. Customer service was disappointing. I now carry a Coach wallet.

What a Customer Nightmare and I live 40 Miles from Company! Purchased a belt on line and I live 40 Miles from their operation. Took three weeks for belt to be delivered and then they mailed the wrong size. Took another two Plus weeks to get a Return Authorization. They received the return in two days and that was two and a half weeks ago. Called Customer Service and inquired on my belt exchange and was told it was in process. That was 10 Days ago and still no belt. To say they have problems is an understatement and as far as Customer Service - What a waste of energy as they do not get any results other than make excuses for the company. I just left a message for a refund rather than an exchange. Wonder how long that will take? Suggestion - Shop somewhere else!

I ordered 2 belts I ordered 2 belts. One the buckle was not completely sewed closed therefore belt was unusable. 2nd belt I ordered a size 40 ( all (7) of my old Bosca belts are 36-38) the belt like 2 inches meeting end to end. This is 2nd time this has happened on the belt being sized wrong. The last order I gave as a present instead of returning.

Leather quality... Hi! 1st of all, I've had 1 of your leather wallets for years!!! Have always thought the leather was superb! OK, the last one I ordered the leather is soo tight & stiff, that I honestly can't even get the cards out of the sleeve! So, what has occurred w/your leather quality over the years?

Multiple products sold-out and not… Multiple products sold-out and not updated on website. Long wait for delivery. Charged for multiple products despite receiving one. Delay getting a refund.