Coin purse was defective and the… Coin purse was defective and the leather cracked serverly keeping it from functioning properly, I would have been happy with 50% off a replacement. They only offered me 10%. Can get more than that by just signing up on their website. Did not handle a customer that has bought a lot of items from them very well.

Would NOT recommend! The wallet began to fray after about two weeks. I called no less than 5 times and sent no less than 6 emails with pictures. NO RESPONSE! All I wanted was an exchange not my money. I would not recommend their wallet or their support to anyone who asked.

Disappointing Return Process I returned a briefcase and purchased another one which I monogrammed, and though I sent the original one back unharmed, they claimed there was a scratch on it and would not accept it. I never even took the original briefcase out of the dust bag and packing box. Now I am out 2 briefcases and am extremely disappointed in the customer service at Bosca. They would not do anything to help. I have been a lifelong Bosca accessories customer but that ends here.

Dedicated Bosca Customer I have not used any product other than Bosca for years. The only change I make is the color. I buy a front pocket wallet that has a money clip, slots for credit cards, another space for important cards and a separate outer cover for my driver’s license that has a transparent cover to make it is easy to show as necessary. It meets all my requirements and is a quality product.

Great Products / Underwhelming Customer Service The products are 5-Star. Sadly, customer service is not. In January 2019, wrote a letter asking if a product would be located. To date (May 2019), I have not received a response. Also, I had to return a product and it took a month for the refund to be credited to my credit card. I had a Bosca wallet for 20 years which I loved. It was stolen and I tried to replace it. Customer service was disappointing. I now carry a Coach wallet.