Sean Mattson
GBGreat Stuff A few specifications missing from product descriptions, such as size and amount of vent/cord holes in tents. Excellent quality products. The stray thread here and there but they always lead to a knot. Can't wait to start a career with your equipment. 👍🏼
Don
GBA good company to do business with The products are very good. The call in customer service is very good. Pricing is fair. Service is cumbersome and inconvenient due to email communication only, plus they don't work normal US business hours. Shipping is erratic and out the door can be slow. One order is sometimes shipped by three different carriers UPS, FedEx and USPS IMO fix service and streamline shipping and it would be a A1 company
Customer
GBGreat customer service In terms of getting my packages in a timely manner, it was not the best, however, when I emailed and asked what was going on, they very quickly replied within the next business day (sometimes even a few hours later) and told me they were investigating.Initially they explained they were switching warehouses and it may take longer to arrive and gave me a coupon for their website. Unfortunately, i waited around 2-4 weeks and still didn’t see it. When I emailed again, they couldn’t locate where my stuff was they sent me a new one at no cost and gave me a free tshirt for my troubles.
Larry Lauria
GBEverything was top notch and arrived in… Everything was top notch and arrived in a timely manner. The only issue I have is my fan stopped oscillating. This will not deter me from buying from vivosun again in the future.
Chris H
GBGreat Customer Service that matches… Great Customer Service that matches their excellent products. My Favorite item is the grow hub as it allows excellent control over your tents connected devices and piece of mind while away from home. Being able to check your tents enviroment and make changes on the fly remotely is a blessing.