Beautiful Planters Beautiful Planters! Ordered two and actually the top edge of one planter was cracked. I took pics and sent in to customer service. Their attention was prompt and first class. Sent me a replacement planter which I received quickly. So nice to work with a company who will stand behind their product and appreciates the customer. This is what creates a loyal customer! Thank you.

Great customer service and product! I ordered some large I ordered some large, excellent quality planter boxes. When there was a delay in shipping them due to a manufacturer's delay, Nick S., Customer Care Specialist, was wonderfully responsive. He checked on my order and addressed my delivery inquiry. Nick sent me well-written emails, regarding the delay, and the arrival expectation of my planters. They arrived just as he told me they would. Thank you, Nick, and thank you, Urbilis, for offering quality products, and great customer service with someone like Nick!

Samples were a blessing. Without having seen these samples, I would have made a dreadful mistake in ordering my dining room chairs. Definitely worth the ten bucks, and this is the only company I found that carries samples of the finish on these chairs. Extremely helpful.

What's up with my order? It’s been a full week since placing my order, but I haven’t received any information about its status. When I login to look it up, it says “waiting to be fulfilled”. Why? Is it on backorder? Until when? Warehouses no longer take a week to ship orders so something is wrong, but I have no idea when to expect this order.

REFUND policy unacceptable! REFUND policy unacceptable!! I've reached out two times over the course of four days via chat and still have not received any return shipping information. The process is extremely inefficient and time consuming. Will most likely not order from Urbilis again.