I ordered some chairs and order was… I ordered some chairs and order was processed no issues then someone emails me and cancels my order due to a pricing error without even offering me any other options and now I have to wait for a refund

REFUND policy unacceptable! REFUND policy unacceptable!! I've reached out two times over the course of four days via chat and still have not received any return shipping information. The process is extremely inefficient and time consuming. Will most likely not order from Urbilis again.

Beautiful Planters Beautiful Planters! Ordered two and actually the top edge of one planter was cracked. I took pics and sent in to customer service. Their attention was prompt and first class. Sent me a replacement planter which I received quickly. So nice to work with a company who will stand behind their product and appreciates the customer. This is what creates a loyal customer! Thank you.

Damaged planter not replaced! One of the two planters arrived completely damaged. I reached out immediately to your staff, sent a ton of pictures to a guy named Danny and have not heard back when I’m going to be getting a replacement and it has been quite some time now. This is totally unacceptable!

Terrible policies for returns I ordered two items. One was perfect. One was too large. I wanted to exchange the too large item for a smaller size. The company doesn't do exchanges so I had to return one item and place an entirely new order. Annoying. Then, instead of providing me with a return shipping label, they had to arrange pick up -- with a day lag every time we communicated. Annoying. As a result of some miscommunication, it turned out to be easier for me to ship the item back myself at my cost. Annoying. Then, once the return is received, I am charged a substantial restocking fee + a portion of the outbound shipping. Annoying. I'd think if a customer was exchanging an item, there could be some accommodation on the restocking fee.