Great customer service and product! I ordered some large I ordered some large, excellent quality planter boxes. When there was a delay in shipping them due to a manufacturer's delay, Nick S., Customer Care Specialist, was wonderfully responsive. He checked on my order and addressed my delivery inquiry. Nick sent me well-written emails, regarding the delay, and the arrival expectation of my planters. They arrived just as he told me they would. Thank you, Nick, and thank you, Urbilis, for offering quality products, and great customer service with someone like Nick!

Damaged planter not replaced! One of the two planters arrived completely damaged. I reached out immediately to your staff, sent a ton of pictures to a guy named Danny and have not heard back when I’m going to be getting a replacement and it has been quite some time now. This is totally unacceptable!

Wonderful products and customer service I ordered a number of great planters and pots. Because some were special order and non-returnable, a customer service agent checked back with me to make sure I understood that - which I appreciated. My in-stock items have arrived and now I'm anticipating my special order. I am very pleased with everything.

What's up with my order? It’s been a full week since placing my order, but I haven’t received any information about its status. When I login to look it up, it says “waiting to be fulfilled”. Why? Is it on backorder? Until when? Warehouses no longer take a week to ship orders so something is wrong, but I have no idea when to expect this order.

European Planter Great experience. I had a few questions and Lindsay was extremely helpful. The planter was delivered in a timely manner. It was exactly what was presented to me. My wife and I are very happy. I would not hesitate to order from this company again. Perfect condition and free shipping. Could not be more satisfied. Thanks Lindsay