Mark Welch is fantastic I actually am having tremendous difficulties with my Artic Spa that we bought here in Sweden that’s because the dealership here has been so terrible. However, Mark Welch from Utah office has been unbelievably helpful and kind and terrific I think without his help, my wife and I might’ve just burn down this entire spa, which is still having trouble overheating, but Mark has been incredible, helping us every step of the way from the US all the way to swim. If I were Artic Spa, I would give this guy, a big Raise!!!!

We got our spa delivered the first part… We got our spa delivered the first part of July. The setup was not great. When the guy went to setup the Covana cover he figured out he had lost a box of hardware on the freeway in transporting the unit. Now it took another week to get the parts. Once he got the cover setup it seemed to work. Then the trouble began. It would go up but would not go down. Or it just wouldn't lift at all. They have tried replacing different parts. Been since July and now it is almost September and the cover won't go up again. Of course no one is available on a weekend to fix it. What is a spa WORTH if you can't get in it. Tried to get ARCTIC SPA to replace it but for some reason they won't. Communication has been very poor with the management of Arctic Spa. Cal Robinson

Go Get a Arctic Spa you won’t regret it! Arctic spas makes a Very easy to maintain Spa and we just got ours delivered on time setup was fast everything was explained to detail and our family has had a wonderful time in the spa. Chad has been a very good communicator from build to delivery and Christian kept track of the progress as well.

Excellent products and quality service Excellent products and quality service. Like others who have written reviews here, we did our homework before visiting Arctic Spas and we knew we 'd made the right choice almost immediately when we got there. They make you feel like family and you'll be very glad to give them your business.

Love the spa, not the communication I did my research, so I know Arctic Spas are one of the best. We went down to Salt Lake City to look at an Ocean and ended up purchasing one about 5 months after that visit. Communication was great all the way up to finding out when the spa was ready and when the delivery was going to happen. It seems like our sales person dropped off the Earth and I had to call into the shop. Day of delivery.....got a phone call from our salesperson apologizing for a mix up and it was actually coming the next day. Next day.....no confirmation call for delivery so I called the shop. I was told the spa would be here NLT 6pm. Delivery guys showed up at 8:30pm and said they were an independent company. OK.....customer service is very easy. Communicate! It seems there is a disconnect between the store and the delivery people and us customers are paying the price. Next day installation: Our tech showed up on time, was VERY helpful, and polite. He set the spa up, had us up and running on the internet, answered questions and I LOVE my spa.