Jeff Krueger
GBHorrible experience Horrible experience. No returned phone calls. No e-mail response. They sent me the wrong item. Spent weeks trying to fix. They even sent me a message saying they would charge me a restocking fee. Would never use them again. I think this company is a scam. Beware.
Omar Canada and Sergio Medina Jr
GBIt was fast customer service and faster… It was fast customer service and faster shipping compared to other companies when I order parts or more grills! Customer service great too! They helped me right away to when I order 2 grills by accident and they did everything to help make sure my order fixed.
Michael
GBBBQ cover not received I still have not received order. I get notices it was shipped - nothing arrives - customer service checks and was not shipped. Something wrong with inventory mgmt system. Customer service people very helpful though.
Richard Kim
GBGreat customer service Great customer service. Was contacted throughout the process on when I could expect my delivery. The customer service line was also helpful on updating me on the status of my order.
Nick
GBI recently ordered an expensive Grill… I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.