Carlos Suarez
GBThe seller shipped the wrong product The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.
Richard Kim
GBGreat customer service Great customer service. Was contacted throughout the process on when I could expect my delivery. The customer service line was also helpful on updating me on the status of my order.
Mark
GBThe process of buying the grill was easy and cost can't be beat The process of buying the grill was easy. The price was the lowest on the internet. The only issue was delivery took a little longer then I anticipated. Was hoping to have it by memorial day, however it took a little longer. Otherwise, I love my new grill.
Michael
GBBBQ cover not received I still have not received order. I get notices it was shipped - nothing arrives - customer service checks and was not shipped. Something wrong with inventory mgmt system. Customer service people very helpful though.
Nick
GBI recently ordered an expensive Grill… I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.