Elisa Rose
GBBUYER BEWARE - do not use this company, please read!!! If I could rate this company a zero, I would. Horrible customer service, poor communication with the customer and spent several weeks coordinating white glove delivery and assembly service at the cost of $336 for a surprise birthday gift for my husband. They took my money and when the delivery finally showed up 2 days late, the freight company had no knowledge of the additional installation service that was requested and paid for. They dropped off a 300lb grill at the edge of my driveway and we were left to just figure it out. Called and the supervisor conveniently wasn’t available to speak with me directly. Please do not use this company, they lie and are scammers.
Roseann Murphy
GBFound perfect grill cover. I needed to purchase a new grill cover for my husband's grill. I need an exact size, one that is well made and would not be blown off by high winds. I found the perfect cover.
tom pozarycki
GBProduct is mis-engineered Product is mis-engineered, particularly the support stand. Screws do not fit female counterparts, and some screws are virtually impossible to install due to design and tightness of access. Some screw holes are only partially accessible due to overlapping steel not properly trimmed at factory. Exhaust vent does not fit opening in oven. One fire brick arrived damaged.
Nick
GBI recently ordered an expensive Grill… I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.
art
GBThis is an update on a previous review… This is an update on a previous review about Grills mart that I sent in.They still refuse to let me return a dented refrigerator they sent meand get a refund.They say they are " passionate" about customer service but that's bs. I've been sent an email they are looking into it but still no response from them.Received it 1/9 and it's 1/29 and still no resolution.