Nick
GBI recently ordered an expensive Grill… I recently ordered an expensive Grill from Grills Mart USA and I am becoming very concerned. At the time of the order, the company indicated that the grill typically ships 5-8 days from date of order. As of week 3 the grill has not shipped. I have tried to contact the company multiple times including 3 emails with no response. I tried to call but the phone number listed on the site is no longer active.
Richard Kim
GBGreat customer service Great customer service. Was contacted throughout the process on when I could expect my delivery. The customer service line was also helpful on updating me on the status of my order.
Carlos Suarez
GBThe seller shipped the wrong product The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.
Jeff Krueger
GBHorrible experience Horrible experience. No returned phone calls. No e-mail response. They sent me the wrong item. Spent weeks trying to fix. They even sent me a message saying they would charge me a restocking fee. Would never use them again. I think this company is a scam. Beware.
Andrew Grose
GBThis stainless steel cart is a welding… This stainless steel cart is a welding and fabrication work of art...can't believe you can make and sell it for this price....definitely a compliment to a even greater pellet grille