art
GBThis is an update on a previous review… This is an update on a previous review about Grills mart that I sent in.They still refuse to let me return a dented refrigerator they sent meand get a refund.They say they are " passionate" about customer service but that's bs. I've been sent an email they are looking into it but still no response from them.Received it 1/9 and it's 1/29 and still no resolution.
Elisa Rose
GBBUYER BEWARE - do not use this company, please read!!! If I could rate this company a zero, I would. Horrible customer service, poor communication with the customer and spent several weeks coordinating white glove delivery and assembly service at the cost of $336 for a surprise birthday gift for my husband. They took my money and when the delivery finally showed up 2 days late, the freight company had no knowledge of the additional installation service that was requested and paid for. They dropped off a 300lb grill at the edge of my driveway and we were left to just figure it out. Called and the supervisor conveniently wasn’t available to speak with me directly. Please do not use this company, they lie and are scammers.
Omar Canada and Sergio Medina Jr
GBIt was fast customer service and faster… It was fast customer service and faster shipping compared to other companies when I order parts or more grills! Customer service great too! They helped me right away to when I order 2 grills by accident and they did everything to help make sure my order fixed.
Richard Kim
GBGreat customer service Great customer service. Was contacted throughout the process on when I could expect my delivery. The customer service line was also helpful on updating me on the status of my order.
Carlos Suarez
GBThe seller shipped the wrong product The seller shipped the wrong product. It took a few days to fix issue and for seller to issue credit. Although credit was issued, I’m still waiting for a return label to send the wrong item back.