I called the co I called the co. because I was looking for something specific. I spoke with Rich, who was the first person to understand what I was trying to do, researched the answer and promptly got back to me. Very friendly and knowledgeable. Items I ordered beautiful. I wish more companies did business like them. I highly recommend!

We ordered 8-6' tall door gates for our… We ordered 8-6' tall door gates for our commercial steel building on 9/19/23. Matt told us will be ready in two weeks, He showed us the type of gate latch and J-bolts we would get so we approved it. The order wasn't ready in two weeks and Matt called to add another week. This was disappointing as we already planned installation and then had to cancel it. We went to pick up our order on 10/11/23. The gates were loaded and Matt showed us some other latch they fabricated and different J-bolts. We also noticed in in better light that the tubes were spray painted with a can, had runs all over, weld smoke hadn't been cleaned off, the tube joints didn't match and had large gaps, areas on the tubes had no paint, so he gives us a spray can saying we could paint them. It all had scuff marks making them look used and re-worked. Matt offered a return and refund before we left and I said we'll think it over. We then left for home. FYI there is no quality here, very amateurish work. Furthermore, we were shown parts we were ordering and getting, but what we got was something different and so badly made that they couldn't be used. 10/11/23, I called and texted Matt pictures of our concerns and today he told us that he would issue a refund of those parts and send us the correct flip-locking latches we were suppose to get via overnight. We had to postpone leaving on vacation just to see if they actually arrive tomorrow. We will give an update of that experience.

They've had my money from 5 months- no satisfaction. I placed a $1K+ order in August 2020, and my card was promptly charged. Five months later, I have not received the product I paid for. I have left MANY, MANY voice messages requesting a call back. Crickets. No one ever answers the phone, and no one has ever returned a call. I understand that the pandemic is causing delays in many industries, and I can make allowances for that, up to a point, if there is at least communication, but this silence for so long is totally unacceptable. I would suspect that the business had closed entirely, but the website is still up, and the phone system still answers and directs me to voice mail. I'm going to have to take more drastic measures immediately. Obviously, I cannot recommend this company. As far as I can tell, they have simply stolen my money.

First product was not advertised… First product was not advertised correctly and would not fit. Company, however, reimbursed me for these when I sent back. The new ones were received from the company very quickly. So all though the average is a 3, the company did make amends, and I did ultimately get the right product.

Ordered 6x6 fence caps (32) and… Ordered 6x6 fence caps (32) and received confirmation number. Was told I would be notified of shipment and tracking number. 12 days went by an nothing! Called and spoke to Richard and explained that to him and his response was, don't go there cowboy and he would hit the refund button. I promptly told him to Absolutely do that and my name was not cowboy! What kind of customer service is this? They NEVER stated it would be 3 or4 weeks when I ordered it. I can't believe this company is still on in business. Buyers beware! Go to solar caps direct.com for real customer satisfaction.