What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

Good purchase! My aunt's apartment windows face north, into a green belt, so NO sun for her green stuff; she'd ordered a grow-lamp but found it too wimpy (a three-legged foldout base) and it tended to spark when she unplugged the in-cord connector. I'd bought a grow-light for myself years ago, and was able to find a similar one on your site: heavy base, single tall pole, and gooseneck top for adjusting light direction. It arrived quickly and - when I delivered it to my aunt's place - we found it easy to assemble; the cleaner lines are much nicer-looking than her first one, and the light color much more pleasing (not blinding!). I'm sure it will give her plants just what they need; already they're looking more perky. Thanks for a quality product!

Terrible customer service management Terrible customer service management. Have waited weeks for the shipment of my goods. If the company is facing delays, they should inform customers of this! It’s unacceptable to not respond to emails asking for a status of shipment or take 30 mins to answer a phone call. Would NOT recommend company.

10 days after placing order nothing Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.

Similar to previous posters Similar to previous posters - I placed an order for row cover material on 3/25 and still have not received it. I now have seedlings ready to be hardened off and planted outside but cannot do that until I m have these row covers. I called 1 week ago and waited the 25 ish minutes to speak to someone and they said they will refund shipping. I asked if they would cancel the order so that I could just buy a comparable Product from a different company and they could not cancel. A week later - items still have not shipped and I have seedlings starting to look pretty pathetic. At this point, I may just buy row covers from Amazon and return my order to sender when and if it does arrive. Ridiculous.