Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

Order placed 3 weeks ago still has not even shipped I placed an on-line order on March 31 and am having the same issue. Nothing has been shipped! They have debited my financial account several times but have not given me any shipping date. I gave up trying to get through to customer service. Whatever is going on with this company is resulting in no customer service and at this point, appears to be theft. I’m filing a complaint with the Vermont Attorney General’s office.

Worst customer service and shopping… Worst customer service and shopping experience of any company I’ve used in the last 10 years. The customer service phone number is a waste of time. No one answers and hold time exceed 45 min. Still haven’t received an update on my order and it’s been a month. The only time I actually got to speak to someone, they admitted they screwed up and I’d have my plant in 3 days. It’s been two weeks and still nothing. I’ve requested my money back… still no response. Thinking of taking legal action because this company is a racket. DO NOT do business with them. Save yourself the headache.

11 days, order still hasn't shipped I ordered a seed starting kit and mix from Gardeners Supply Co. After 11 days, the order still hasn't shipped. When I called customer service, there was a 23-minute wait to speak with a rep. (!) I sent an email instead and am waiting to hear back. Unacceptable, will never order from them again.

Terrible customer service management Terrible customer service management. Have waited weeks for the shipment of my goods. If the company is facing delays, they should inform customers of this! It’s unacceptable to not respond to emails asking for a status of shipment or take 30 mins to answer a phone call. Would NOT recommend company.