Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

10 days after placing order nothing Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.

What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

poor customer service just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...

Good purchase! My aunt's apartment windows face north, into a green belt, so NO sun for her green stuff; she'd ordered a grow-lamp but found it too wimpy (a three-legged foldout base) and it tended to spark when she unplugged the in-cord connector. I'd bought a grow-light for myself years ago, and was able to find a similar one on your site: heavy base, single tall pole, and gooseneck top for adjusting light direction. It arrived quickly and - when I delivered it to my aunt's place - we found it easy to assemble; the cleaner lines are much nicer-looking than her first one, and the light color much more pleasing (not blinding!). I'm sure it will give her plants just what they need; already they're looking more perky. Thanks for a quality product!