Order has not shipped over two weeks… Order has not shipped over two weeks after ordering. Shipping was charged and I was told it would be refunded and it was not. Wait time to speak to someone was 58 minutes. I will not order from this company again.

Poor customer service I ordered 1 quart of food safe wood sealer on 4/4/24 to be shipped in 3-5 days. After checking order status and calling GSC twice, I finally called on 4/25/24 and canceled my order. Customer service rep seemed pleased I was canceling the order. How difficult to go to warehouse and box up 1 quart of product to ship? Wow!

Not a good fit Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.

Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.