Gardener's Supply Company

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2.05
Based on 20 Reviews

5

10.00%

4

10.00%

3

10.00%

2

15.00%

1

55.00%
About Gardener's Supply Company

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop Now Gifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company 1-800-876-5520 128 Intervale Rd Burlington, VT 05401

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Elizabeth
GB

Order placed 3 weeks ago still has not even shipped I placed an on-line order on March 31 and am having the same issue. Nothing has been shipped! They have debited my financial account several times but have not given me any shipping date. I gave up trying to get through to customer service. Whatever is going on with this company is resulting in no customer service and at this point, appears to be theft. I’m filing a complaint with the Vermont Attorney General’s office.

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SGG
GB

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.

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C murphy
GB

Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

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Yvonne
GB

Things you can't get anywhere else! Knocked off one star since some things I ordered were out of stock, but I wasn't notified until after I submitted my order. (But these are crazy gardening times right now!) We've really enjoyed all the items we've bought from Gardener's Supply Company, particularly the bean towers and the pea fencing. Wonderful sturdy but collapsible trellises for peas and beans to climb on. Bye-bye bamboo!

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Diana
GB

Wow. Terribly bad experience. My original rating was one star. I waited online for 28 minutes and as a result of speaking to one temp person they hired because of their issues in their warehouse, and the 2nd person who tried to remedy the issue, I've moved it up to three. Crux of the issue: It's taking WAY too long to fulfill orders AND they are not communicating clearly or frequently enough about their challenges. (They seemed to have installed new software and it's causing them all sorts of changes, perhaps one among many challenges.) The people are lovely. It's the only reason this is moving up. I feel for them. :They are doing their best under what seems like an overwhelmingly bad situation.

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