Wow. Terribly bad experience. My original rating was one star. I waited online for 28 minutes and as a result of speaking to one temp person they hired because of their issues in their warehouse, and the 2nd person who tried to remedy the issue, I've moved it up to three. Crux of the issue: It's taking WAY too long to fulfill orders AND they are not communicating clearly or frequently enough about their challenges. (They seemed to have installed new software and it's causing them all sorts of changes, perhaps one among many challenges.) The people are lovely. It's the only reason this is moving up. I feel for them. :They are doing their best under what seems like an overwhelmingly bad situation.

Things you can't get anywhere else! Knocked off one star since some things I ordered were out of stock, but I wasn't notified until after I submitted my order. (But these are crazy gardening times right now!) We've really enjoyed all the items we've bought from Gardener's Supply Company, particularly the bean towers and the pea fencing. Wonderful sturdy but collapsible trellises for peas and beans to climb on. Bye-bye bamboo!

Not a good fit Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.

What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

Update to 4/11 review Wanted to provide an update to my initial review 3 weeks ago. I am giving the overall rating a 2 now that my experience with GSC is just about over. The good news is the first part of my order arrived yesterday with the other part due to be delivered tomorrow. So it took 4 weeks on the nose for my order to be delivered. If you have anything that is time-sensitive, I suggest looking elsewhere until GSC truly is back to operating normally. I do feel badly for the employees who are trying to dig themselves out of a mess. With an issue that appears to have surfaced in February, though, it is perplexing that issues still remain nearly 3 months later. I received the e-mail from GSC's Chief Operating Officer(?) last week that was likely sent to hundreds of customers. I appreciate the gesture - better late than never - but the intentional decision not to comment at all about what GSC has/is/would be doing to get this resolved was disappointing. We don't need all the details, but some would certainly have been appropriate to share. Best of luck to everyone with their orders.