Similar to previous posters Similar to previous posters - I placed an order for row cover material on 3/25 and still have not received it. I now have seedlings ready to be hardened off and planted outside but cannot do that until I m have these row covers. I called 1 week ago and waited the 25 ish minutes to speak to someone and they said they will refund shipping. I asked if they would cancel the order so that I could just buy a comparable Product from a different company and they could not cancel. A week later - items still have not shipped and I have seedlings starting to look pretty pathetic. At this point, I may just buy row covers from Amazon and return my order to sender when and if it does arrive. Ridiculous.

Terrible customer service management Terrible customer service management. Have waited weeks for the shipment of my goods. If the company is facing delays, they should inform customers of this! It’s unacceptable to not respond to emails asking for a status of shipment or take 30 mins to answer a phone call. Would NOT recommend company.

Should have come here first! I had spent a lot of time searching online for a special cover for new cacti I'm trying to grow in zone 7. I had been using a laundry basket and it look ridiculous but I couldn't find anything else. Then, it occurred to me to check Gardeners supply and I immediately found exactly what I was looking for. The price was fair and the measurements were perfect. It is exactly what I needed. Thanks!

poor customer service just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...

Service Don't update shipping online, phone hold always 30 minutes or more, limited time to call. Trying to shop local but Gardner's Supply doesn't seem to care. Nice bit about employee=owned but totally useless.