Gardener's Supply Company

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2.05
Based on 20 Reviews

5

10.00%

4

10.00%

3

10.00%

2

15.00%

1

55.00%
About Gardener's Supply Company

Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop Now Gifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company 1-800-876-5520 128 Intervale Rd Burlington, VT 05401

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Andrea Myklebust
GB

What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

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Eddie Sensat
GB

10 days after placing order nothing Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.

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SGG
GB

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.

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Sharon
GB

I have been a good customer of Gardener's Supply Company for years BUT will NEVER order from them again! I have been a good customer of Gardener's Supply Company for years. Over the past 2 years I have noticed very long wait times (44 minutes) to speak with customer service. I was contacting them to inquire on an order of Transplant Mix I placed over a month ago. They could not explain the delay. I explained that if they could not expedite the order, I would need to cancel as my seedlings needed to be transplanted ASAP. A manager, Matt came on to say he would contact their distribution division and call me back. I said again, if cant be shipped ASAP with quick shipping, I would need to cancel. No phone call. Instead, they charged my PayPal account but still NO Tracking number available. I wrote to cancel the order. They responded they were unable to cancel, still no tracking number tho but I was welcome to return the order.....IF i ever receive it!!! VERY disappointed with this company and will NEVER order with them again.

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Lee C
GB

11 days, order still hasn't shipped I ordered a seed starting kit and mix from Gardeners Supply Co. After 11 days, the order still hasn't shipped. When I called customer service, there was a 23-minute wait to speak with a rep. (!) I sent an email instead and am waiting to hear back. Unacceptable, will never order from them again.

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