poor customer service just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...

Order has not shipped over two weeks… Order has not shipped over two weeks after ordering. Shipping was charged and I was told it would be refunded and it was not. Wait time to speak to someone was 58 minutes. I will not order from this company again.

Order placed 3 weeks ago still has not even shipped I placed an on-line order on March 31 and am having the same issue. Nothing has been shipped! They have debited my financial account several times but have not given me any shipping date. I gave up trying to get through to customer service. Whatever is going on with this company is resulting in no customer service and at this point, appears to be theft. I’m filing a complaint with the Vermont Attorney General’s office.

I have been a good customer of Gardener's Supply Company for years BUT will NEVER order from them again! I have been a good customer of Gardener's Supply Company for years. Over the past 2 years I have noticed very long wait times (44 minutes) to speak with customer service. I was contacting them to inquire on an order of Transplant Mix I placed over a month ago. They could not explain the delay. I explained that if they could not expedite the order, I would need to cancel as my seedlings needed to be transplanted ASAP. A manager, Matt came on to say he would contact their distribution division and call me back. I said again, if cant be shipped ASAP with quick shipping, I would need to cancel. No phone call. Instead, they charged my PayPal account but still NO Tracking number available. I wrote to cancel the order. They responded they were unable to cancel, still no tracking number tho but I was welcome to return the order.....IF i ever receive it!!! VERY disappointed with this company and will NEVER order with them again.

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.