Worst customer service and shopping… Worst customer service and shopping experience of any company I’ve used in the last 10 years. The customer service phone number is a waste of time. No one answers and hold time exceed 45 min. Still haven’t received an update on my order and it’s been a month. The only time I actually got to speak to someone, they admitted they screwed up and I’d have my plant in 3 days. It’s been two weeks and still nothing. I’ve requested my money back… still no response. Thinking of taking legal action because this company is a racket. DO NOT do business with them. Save yourself the headache.

Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

I have been a good customer of Gardener's Supply Company for years BUT will NEVER order from them again! I have been a good customer of Gardener's Supply Company for years. Over the past 2 years I have noticed very long wait times (44 minutes) to speak with customer service. I was contacting them to inquire on an order of Transplant Mix I placed over a month ago. They could not explain the delay. I explained that if they could not expedite the order, I would need to cancel as my seedlings needed to be transplanted ASAP. A manager, Matt came on to say he would contact their distribution division and call me back. I said again, if cant be shipped ASAP with quick shipping, I would need to cancel. No phone call. Instead, they charged my PayPal account but still NO Tracking number available. I wrote to cancel the order. They responded they were unable to cancel, still no tracking number tho but I was welcome to return the order.....IF i ever receive it!!! VERY disappointed with this company and will NEVER order with them again.

What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.