What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

Order placed 3 weeks ago still has not even shipped I placed an on-line order on March 31 and am having the same issue. Nothing has been shipped! They have debited my financial account several times but have not given me any shipping date. I gave up trying to get through to customer service. Whatever is going on with this company is resulting in no customer service and at this point, appears to be theft. I’m filing a complaint with the Vermont Attorney General’s office.

Similar to previous posters Similar to previous posters - I placed an order for row cover material on 3/25 and still have not received it. I now have seedlings ready to be hardened off and planted outside but cannot do that until I m have these row covers. I called 1 week ago and waited the 25 ish minutes to speak to someone and they said they will refund shipping. I asked if they would cancel the order so that I could just buy a comparable Product from a different company and they could not cancel. A week later - items still have not shipped and I have seedlings starting to look pretty pathetic. At this point, I may just buy row covers from Amazon and return my order to sender when and if it does arrive. Ridiculous.

Wow. Terribly bad experience. My original rating was one star. I waited online for 28 minutes and as a result of speaking to one temp person they hired because of their issues in their warehouse, and the 2nd person who tried to remedy the issue, I've moved it up to three. Crux of the issue: It's taking WAY too long to fulfill orders AND they are not communicating clearly or frequently enough about their challenges. (They seemed to have installed new software and it's causing them all sorts of changes, perhaps one among many challenges.) The people are lovely. It's the only reason this is moving up. I feel for them. :They are doing their best under what seems like an overwhelmingly bad situation.

poor customer service just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...