Worst customer service and shopping… Worst customer service and shopping experience of any company I’ve used in the last 10 years. The customer service phone number is a waste of time. No one answers and hold time exceed 45 min. Still haven’t received an update on my order and it’s been a month. The only time I actually got to speak to someone, they admitted they screwed up and I’d have my plant in 3 days. It’s been two weeks and still nothing. I’ve requested my money back… still no response. Thinking of taking legal action because this company is a racket. DO NOT do business with them. Save yourself the headache.

Good purchase! My aunt's apartment windows face north, into a green belt, so NO sun for her green stuff; she'd ordered a grow-lamp but found it too wimpy (a three-legged foldout base) and it tended to spark when she unplugged the in-cord connector. I'd bought a grow-light for myself years ago, and was able to find a similar one on your site: heavy base, single tall pole, and gooseneck top for adjusting light direction. It arrived quickly and - when I delivered it to my aunt's place - we found it easy to assemble; the cleaner lines are much nicer-looking than her first one, and the light color much more pleasing (not blinding!). I'm sure it will give her plants just what they need; already they're looking more perky. Thanks for a quality product!

What's going on? What's going on? I placed my order more than 2 weeks ago, and all the website says is that it's "in process." Tried to send an email query it find out when I might receive my order, and it refused to accept my email (called me a spam bot. Thanks). Tried to call, but I refuse to sit on hold for the predicted 25 minutes. Ugh. By the time my order arrives (if ever) it'll be so late in the season I shouldn't have even bothered. Do these folks hire any extra staff in springtime??? Have not had this issue with them before - What's going on??

Service Don't update shipping online, phone hold always 30 minutes or more, limited time to call. Trying to shop local but Gardner's Supply doesn't seem to care. Nice bit about employee=owned but totally useless.

Wow. Terribly bad experience. My original rating was one star. I waited online for 28 minutes and as a result of speaking to one temp person they hired because of their issues in their warehouse, and the 2nd person who tried to remedy the issue, I've moved it up to three. Crux of the issue: It's taking WAY too long to fulfill orders AND they are not communicating clearly or frequently enough about their challenges. (They seemed to have installed new software and it's causing them all sorts of changes, perhaps one among many challenges.) The people are lovely. It's the only reason this is moving up. I feel for them. :They are doing their best under what seems like an overwhelmingly bad situation.