Similar to previous posters Similar to previous posters - I placed an order for row cover material on 3/25 and still have not received it. I now have seedlings ready to be hardened off and planted outside but cannot do that until I m have these row covers. I called 1 week ago and waited the 25 ish minutes to speak to someone and they said they will refund shipping. I asked if they would cancel the order so that I could just buy a comparable Product from a different company and they could not cancel. A week later - items still have not shipped and I have seedlings starting to look pretty pathetic. At this point, I may just buy row covers from Amazon and return my order to sender when and if it does arrive. Ridiculous.

10 days after placing order nothing Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.

11 days, order still hasn't shipped I ordered a seed starting kit and mix from Gardeners Supply Co. After 11 days, the order still hasn't shipped. When I called customer service, there was a 23-minute wait to speak with a rep. (!) I sent an email instead and am waiting to hear back. Unacceptable, will never order from them again.

I have been a good customer of Gardener's Supply Company for years BUT will NEVER order from them again! I have been a good customer of Gardener's Supply Company for years. Over the past 2 years I have noticed very long wait times (44 minutes) to speak with customer service. I was contacting them to inquire on an order of Transplant Mix I placed over a month ago. They could not explain the delay. I explained that if they could not expedite the order, I would need to cancel as my seedlings needed to be transplanted ASAP. A manager, Matt came on to say he would contact their distribution division and call me back. I said again, if cant be shipped ASAP with quick shipping, I would need to cancel. No phone call. Instead, they charged my PayPal account but still NO Tracking number available. I wrote to cancel the order. They responded they were unable to cancel, still no tracking number tho but I was welcome to return the order.....IF i ever receive it!!! VERY disappointed with this company and will NEVER order with them again.

Order has not shipped over two weeks… Order has not shipped over two weeks after ordering. Shipping was charged and I was told it would be refunded and it was not. Wait time to speak to someone was 58 minutes. I will not order from this company again.