KATHERINE
GBTerrible customer service management Terrible customer service management. Have waited weeks for the shipment of my goods. If the company is facing delays, they should inform customers of this! It’s unacceptable to not respond to emails asking for a status of shipment or take 30 mins to answer a phone call. Would NOT recommend company.
Lee C
GB11 days, order still hasn't shipped I ordered a seed starting kit and mix from Gardeners Supply Co. After 11 days, the order still hasn't shipped. When I called customer service, there was a 23-minute wait to speak with a rep. (!) I sent an email instead and am waiting to hear back. Unacceptable, will never order from them again.
Diana
GBWow. Terribly bad experience. My original rating was one star. I waited online for 28 minutes and as a result of speaking to one temp person they hired because of their issues in their warehouse, and the 2nd person who tried to remedy the issue, I've moved it up to three. Crux of the issue: It's taking WAY too long to fulfill orders AND they are not communicating clearly or frequently enough about their challenges. (They seemed to have installed new software and it's causing them all sorts of changes, perhaps one among many challenges.) The people are lovely. It's the only reason this is moving up. I feel for them. :They are doing their best under what seems like an overwhelmingly bad situation.
SGG
GBTo add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.
LuAnn DeNoi
GBPoor customer service I ordered 1 quart of food safe wood sealer on 4/4/24 to be shipped in 3-5 days. After checking order status and calling GSC twice, I finally called on 4/25/24 and canceled my order. Customer service rep seemed pleased I was canceling the order. How difficult to go to warehouse and box up 1 quart of product to ship? Wow!