Terrible customer service management Terrible customer service management. Have waited weeks for the shipment of my goods. If the company is facing delays, they should inform customers of this! It’s unacceptable to not respond to emails asking for a status of shipment or take 30 mins to answer a phone call. Would NOT recommend company.

10 days after placing order nothing Placed an order on 2/24/24 and 10 days later nothing from them. When I called I was told it takes 2 - 6 days to ship. Website doesn't even show my order, so I cannot check on status, & don't even bother to attempt to contact them on your customer page. I was told they are having problems with website and it is in work, but looking at other reviews I see that has been their excuse for months.

Update to 4/11 review Wanted to provide an update to my initial review 3 weeks ago. I am giving the overall rating a 2 now that my experience with GSC is just about over. The good news is the first part of my order arrived yesterday with the other part due to be delivered tomorrow. So it took 4 weeks on the nose for my order to be delivered. If you have anything that is time-sensitive, I suggest looking elsewhere until GSC truly is back to operating normally. I do feel badly for the employees who are trying to dig themselves out of a mess. With an issue that appears to have surfaced in February, though, it is perplexing that issues still remain nearly 3 months later. I received the e-mail from GSC's Chief Operating Officer(?) last week that was likely sent to hundreds of customers. I appreciate the gesture - better late than never - but the intentional decision not to comment at all about what GSC has/is/would be doing to get this resolved was disappointing. We don't need all the details, but some would certainly have been appropriate to share. Best of luck to everyone with their orders.

Worst customer service and shopping… Worst customer service and shopping experience of any company I’ve used in the last 10 years. The customer service phone number is a waste of time. No one answers and hold time exceed 45 min. Still haven’t received an update on my order and it’s been a month. The only time I actually got to speak to someone, they admitted they screwed up and I’d have my plant in 3 days. It’s been two weeks and still nothing. I’ve requested my money back… still no response. Thinking of taking legal action because this company is a racket. DO NOT do business with them. Save yourself the headache.

Good purchase! My aunt's apartment windows face north, into a green belt, so NO sun for her green stuff; she'd ordered a grow-lamp but found it too wimpy (a three-legged foldout base) and it tended to spark when she unplugged the in-cord connector. I'd bought a grow-light for myself years ago, and was able to find a similar one on your site: heavy base, single tall pole, and gooseneck top for adjusting light direction. It arrived quickly and - when I delivered it to my aunt's place - we found it easy to assemble; the cleaner lines are much nicer-looking than her first one, and the light color much more pleasing (not blinding!). I'm sure it will give her plants just what they need; already they're looking more perky. Thanks for a quality product!