Worst customer service and shopping… Worst customer service and shopping experience of any company I’ve used in the last 10 years. The customer service phone number is a waste of time. No one answers and hold time exceed 45 min. Still haven’t received an update on my order and it’s been a month. The only time I actually got to speak to someone, they admitted they screwed up and I’d have my plant in 3 days. It’s been two weeks and still nothing. I’ve requested my money back… still no response. Thinking of taking legal action because this company is a racket. DO NOT do business with them. Save yourself the headache.

Similar to previous posters Similar to previous posters - I placed an order for row cover material on 3/25 and still have not received it. I now have seedlings ready to be hardened off and planted outside but cannot do that until I m have these row covers. I called 1 week ago and waited the 25 ish minutes to speak to someone and they said they will refund shipping. I asked if they would cancel the order so that I could just buy a comparable Product from a different company and they could not cancel. A week later - items still have not shipped and I have seedlings starting to look pretty pathetic. At this point, I may just buy row covers from Amazon and return my order to sender when and if it does arrive. Ridiculous.

poor customer service just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.

Good purchase! My aunt's apartment windows face north, into a green belt, so NO sun for her green stuff; she'd ordered a grow-lamp but found it too wimpy (a three-legged foldout base) and it tended to spark when she unplugged the in-cord connector. I'd bought a grow-light for myself years ago, and was able to find a similar one on your site: heavy base, single tall pole, and gooseneck top for adjusting light direction. It arrived quickly and - when I delivered it to my aunt's place - we found it easy to assemble; the cleaner lines are much nicer-looking than her first one, and the light color much more pleasing (not blinding!). I'm sure it will give her plants just what they need; already they're looking more perky. Thanks for a quality product!