Not a good fit Ordered self watering reservoirs. Not as sturdy as i anticipated. Returned it at buyers expense. Which cost me an additional $37.00. It would be great if you could get a contracted standard rate for returns. At this point I won’t place another order unless I’m sure I’ll keep the product. Heart breaking since I love your stuff.

Update to 4/11 review Wanted to provide an update to my initial review 3 weeks ago. I am giving the overall rating a 2 now that my experience with GSC is just about over. The good news is the first part of my order arrived yesterday with the other part due to be delivered tomorrow. So it took 4 weeks on the nose for my order to be delivered. If you have anything that is time-sensitive, I suggest looking elsewhere until GSC truly is back to operating normally. I do feel badly for the employees who are trying to dig themselves out of a mess. With an issue that appears to have surfaced in February, though, it is perplexing that issues still remain nearly 3 months later. I received the e-mail from GSC's Chief Operating Officer(?) last week that was likely sent to hundreds of customers. I appreciate the gesture - better late than never - but the intentional decision not to comment at all about what GSC has/is/would be doing to get this resolved was disappointing. We don't need all the details, but some would certainly have been appropriate to share. Best of luck to everyone with their orders.

Website said I would receive my… Website said I would receive my planters/pots in 3-6 business days. Weeks later, nothing. No communication either. I called twice, waited 22 mins first time and hand to hang up. Second time waited 33 mins and got to talk to someone. She said they weren’t going to get to my order for at least another week. She was very nice but I still didn’t receive any communication after that on status. As a gardening supply company they must understand the importance of people receiving things. Like this on time, my seedlings were out growing pots and I needed them. Had to cancel order…ordered. Straight from Red Gorilla (tub trugs) and pots came within a few days!

Poor customer service I ordered 1 quart of food safe wood sealer on 4/4/24 to be shipped in 3-5 days. After checking order status and calling GSC twice, I finally called on 4/25/24 and canceled my order. Customer service rep seemed pleased I was canceling the order. How difficult to go to warehouse and box up 1 quart of product to ship? Wow!

Things you can't get anywhere else! Knocked off one star since some things I ordered were out of stock, but I wasn't notified until after I submitted my order. (But these are crazy gardening times right now!) We've really enjoyed all the items we've bought from Gardener's Supply Company, particularly the bean towers and the pea fencing. Wonderful sturdy but collapsible trellises for peas and beans to climb on. Bye-bye bamboo!