poor customer service just spent 40 min on hold to no avail. finally gave up. I imagine two things - understaffed service dept and poor phone system (should have a call back feature). problem is, I don't know where else to obtain the parts I need. enviable business model...

Order has not shipped over two weeks… Order has not shipped over two weeks after ordering. Shipping was charged and I was told it would be refunded and it was not. Wait time to speak to someone was 58 minutes. I will not order from this company again.

To add context to other reviews...it's… To add context to other reviews...it's been a while since I ordered from them. I placed a large order for netting & stakes on 2/29/24. Been attempting to get a shipping update. Emailed. No reply. I was able to reach a rep by phone this am (18 minutes hold time). Megan updated me that they are now shipping orders placed 2/27, 28. Advised that my order should ship by end of next week. Will update this review as it unfolds.

Order placed 3 weeks ago still has not even shipped I placed an on-line order on March 31 and am having the same issue. Nothing has been shipped! They have debited my financial account several times but have not given me any shipping date. I gave up trying to get through to customer service. Whatever is going on with this company is resulting in no customer service and at this point, appears to be theft. I’m filing a complaint with the Vermont Attorney General’s office.

Things you can't get anywhere else! Knocked off one star since some things I ordered were out of stock, but I wasn't notified until after I submitted my order. (But these are crazy gardening times right now!) We've really enjoyed all the items we've bought from Gardener's Supply Company, particularly the bean towers and the pea fencing. Wonderful sturdy but collapsible trellises for peas and beans to climb on. Bye-bye bamboo!