I did business with this company to… I did business with this company to purchase a replacement manifold for my grill. The first manifold arrived but it was the wrong part. I had several emails to correct, they acknowledged that they sent me the incorrect one and sent a replacement.... which unfortunately was the same incorrect part. I sent an email and for weeks they never responded.... I also called and emailed officers of the company... with no response. Finally, I noticed they were an Amazon seller and filed a complaint.... and the correct part came in a week....interestingly with never a response.

Burners keep failing and not covered by… Burners keep failing and not covered by your warrentee

Just Awful. Avoid! Bought a 3 burner AOG. Utter disappointment. Either doesn't get hot enough or causes flareups that turn into a firestorm. Hard to clean. Have a Home Depot Weber at my vacation place that cost less than 1/5th of this piece of junk that cooks fast and never flares up. AOG not recommended. Avoid!

Replacement parts are easy to install Replacement parts are easy to install. Quality is good.

Web site was very intuitive for parts…Dr Z Sez Web site was very intuitive for parts selection and ordering process. I received the replacement parts in five days and was able to repair my built in grill quickly with no headaches thanks to American Outdoor Grill Shop.