Ordered roses for valentines day Ordered roses for valentines day. Shipped 5 days ahead of valentines day from Ecuador to PA. Arrived at 9:25AM on valentines day dried out and with brown tips. Immediately cut and placed them in water with the packets they were shipped with. Gave them to my wife who was appreciative and said not to worry about it. I was upset by how they looked and assumed she was being nice. I found her that evening cutting them again and throwing out the worst off ones. Embarresed, I tried calling flower explosion, number went to voicemail. Left a voicemail. Sent an email as well as the voicemail cutoff part way through. Following day I get an email saying that the roses were delivered and that if there was a problem, it was because I needed to unpack them immediately, cut them, and put them in water with the packets. Well good news "support" team, that's what I did, here are some time stamped pictures I took at 9:34AM showing just that. Glad I work from home, so they don't have that excuse to use on me... To which they replied, those flowers look fine and reiterated that I needed to cut and put them in a vase with the packets (ignoring that I'd already told them that I did that). Fine. No more argument from me. You think wilted, brown tipped flowers look good? You want to try to blame the customer for a delay in unpacking when the product shipped for 4 days? Sure the 9 minutes from the moment it left my doorstep to when I put it in the vase is when the issue happened. Never again will I order from these guys. Never had a problem with any other online flower shop.

DO NOT BUY FLOWERS FROM THEM I ordered flowers for March 29th, but they were not delivered until April 1st. When I finally received the flowers, they were in terrible condition.

I order 100 roses for my wedding and… I order 100 roses for my wedding and the roses arrived dry, dead I was not able to use them on my wedding after calling and emailing the company they refuse to refund me or resend the roses my wedding decor was ruined and they didn't even apologize to me instead they told me that there was nothing they can do for me ...horrible company and customer service well not my favo6

Don’t do it Don’t do it! I ordered 20 dahlias, 9 days before delivery date, then received a call that the dahlias are not healthy and the only replacement was 36 white roses, which btw, cost $15 cheaper. Refused to refund the difference. Flowers have been in Tennessee for 5 days and are suppose to be delivered to Seattle today. No refund. Told to review the terms and agreement which allows them to do this. they take zero responsibility for delayed or dead flowers. Stay away. This is a scam

This is the second order in a row that… This is the second order in a row that was not delivered on the day requested. I ordered 3 weeks prior to the date needed. Customer service is horrible. Very unsympathetic and rude.