terrible product My replacement canopy lasted less than one season in Tennessee. The color almost co.pletely faded out and it has rips at every velcro strap. Customer service says my issue may be because I have the incorrect top? It fit my frame perfectly? Besides that would have nothing to do with fading out?. My first (original top) lasted three seasons and never faded. I would never recommend gtardenwinds products.

Purchased the canopy from Garden Winds… Purchased the canopy from Garden Winds last May. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty, yeah by 2 weeks, they are so generous they offered to extend my warranty and let me spend another $100.00 and they would replace it, I would stay away form purchasing a replacement canopy from these folks

Worse experience ever I wish I would have read the reviews before purchasing my cover. The material is cheap and last only one season. If you are looking to spent $400 only for 1 summer go ahead with your order. Customer service suck.they are rude and not going to solve anything for you. Very disappoint.

Find another way if possible! This is the only company that makes replacement gazebo roofs for the Tiverton 3 that we originally bought from Target, which is unfortunate, unless you get a custom made one. The first replacement roof that we ordered from them lasted approximately 3 years until it got enough tears etc. from the overhanging tree's twigs that it needed replacing. We then opted for the upgraded Ziplock 500 fabric which cost an additional $100+ over the Ziplock 300 basic fabric, and was supposed to be stronger & longer lasting. It fit our gazebo perfectly etc. and the color has held well since its 2022 installation. The problem is that the cotton straps to attach it to the gazebo frame have totally frayed and the hooks have detached from the Ziplock 500 material. So while the Ziplock 500 material has lasted the straps haven't so what's the point of a stronger roofing material if you can't attach it to the gazebo?? When asked if they would repair or replace the roof, Garden Winds' response was that since it's past their 1 year warranty we can purchase another roof for 20% off?!? What's the point of having a stronger fabric if the means of attaching it is a failure?? Do they think that we're that stupid? FYI, they remove all negative reviews from their website so buyer beware. Also look at the Better Business Bureau website to see what crooks these folks are.

This company is a rip off This company is a rip off! Their replacement canopies are the lowest quality at the HIGHEST PRICE (almost double the price from other vendors), don't last ENOUGH FOR THE PRICE, and they charge a lot for delivery. They use UPS, which sucks as a delivery company as they are ALWAYS late or loose your package. Avoid them at all cost, OVERPRICED, RIP-OFF.