Website and ordering, always review your order before placing. Finding replacement parts on their site is difficult. There are no direct links to most things on their website. When I did finally find something relevant to what I was looking for I was excited. Then when it came to the checkout process and reviewing my order, I found a $75 ground service fee for a replacement CUSHION. Not huge, heavy parts... A cushion. That's half the price of the cushion itself. Back to searching elsewhere. Sad.

Bought two replacement canopies from… Bought two replacement canopies from Garden Winds. The first one lasted 3 summers. Not too impressive, however given lack of other options, it was just long enough that I thought I'd give them another shot. It was still cheaper than replacing the whole metal gazebo structure, which is still in great shape. The second one, 3 years later, was considerably more expensive and I thought right away - seemed thinner and lighter than the first set. Despite waterproofing with Scotchgard spray, the roof was leaking after the first few times it rained - and not just a bit, I'm talking: pick up everything from the table right away and head inside when rain starts. After the first season with it, it could not even be removed from the structure without ripping in a few spots. Same with the installation this past summer. When it was time to take it off this fall, the canopy was paper-thin and you could rip it with two fingers. Same with their mosquito nets, by the way. Considering the high cost, by the time it's couriered to Canada, it's a rip off, given the abysmal quality. Tried to leave a review on their site - surprise, no way to do that. I wonder why!...

Purchased the canopy from Garden Winds… Purchased the canopy from Garden Winds last May. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty, yeah by 2 weeks, they are so generous they offered to extend my warranty and let me spend another $100.00 and they would replace it, I would stay away form purchasing a replacement canopy from these folks

Hampton Bay pergola replacement cover I purchased a replacement canopy for the Hampton Bay pergola we purchased at Home Depot in 2015. The shipment arrived promptly and we've installed it on the pergola so we can enjoy summer weather. There weren't any instructions, but we figured it out. The original end flap that protects the bunched up cover from collecting water/leaves is different, but otherwise it looks great. I'm so glad I found Garden Winds!

Purchased the caopy from Garden Winds… Purchased the caopy from Garden Winds last April. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty and wouldn't give any credit or replacement. I would never buy another product from this company again.