James Ashton
GBDO NOT Waste tour money on their Garbage!!!! I purchased in January 2014 a RIPLOCK FABRIC - Replacement Canopy for Sam's Club Sunhouse Gazebo It ripped on the second season of use totally fell apart called customer services said only six month warranty. Insulted me with a $15 dollars discount if i order another. Item is garbage and RIPLOCK fabric is complete garbage. DO NOT BUY GARDENWINDS will not stand behind their product!!!!
Fred Ricko Mueller
GBPoor quality, poor service... Ordered New canopy and cushion for my 11 year old Home Depot swing June of 2017. Different look then original but ok. Material used is much thinner then original. Just brought both out of house for this season (Maryland) & seat cushion splitting(dry rotted ). Contacted customer service,sent photos,etc. They couldn't help because it was 1 week out of warranty, but offered 10 % off on a new one. Total use of product, 3 1/2 months. The original lasted 10 years. They're selling junk, nothing near the originals quality. Just waiting for the paper thin canopy to shred. They don't care about their customers. Sprint a lot of $$$ for junk. Fred Mueller
Kathy Egan
GBPurchased the caopy from Garden Winds… Purchased the caopy from Garden Winds last April. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty and wouldn't give any credit or replacement. I would never buy another product from this company again.
Matt Felker
GBPurchased the canopy from Garden Winds… Purchased the canopy from Garden Winds last May. Installed several months later and only had it up for two months. Put it up again this year and the material split, has holes, dry rotted and discolored. Customer service said it was out of warranty, yeah by 2 weeks, they are so generous they offered to extend my warranty and let me spend another $100.00 and they would replace it, I would stay away form purchasing a replacement canopy from these folks
Daisy Mart
CADO NOT BUY DO NOT BUY! The canopy replacement I received is defective with the top tier canopy way too big to fit. I don’t have a model number but the frame was exactly the same, from the same retailer, with the same model name. They insisted it was a different version of the gazebo without providing any evidence. I spent CAD$239 for a canopy that I cannot use. Now I have to spend approximately CAD $100 (return shipping cost, plus USD $45 deduction) to have it returned! SO UNREASONABLE!!! WORST SHOPPING EXPERIENCE EVER!