Inaccurate measurement This rug is beautiful and soft, but it is not accurately measured and is uneven all around. I ordered a custom made rug pad based on the dimensions provided and had to have it professionally trimmed.

Superb Staff The Kathy Kuo Home representative on the phone was super friendly, professional and helpful.

Exceeded Expectations I can't express enough how happy my family and I are with Kathy Kuo's design services from start to finish. We were fully renovating our new home and were overwhelmed with all of the decisions. Jeri, Elizabeth and the team were able to relieve a lot of that pressure. Jeri really listened to what I was looking to accomplish in each room and was able to grasp my style and bring it to a level I could only dream of. She started with the layout of each room to maximize the space while accomplishing my needs in the space and then would give multiple options for the room including paint color, wallpaper, lighting, furniture, decor and more. The delivery team was very diligent and placed everything in the space according to the plans. Everything looks amazing and exceeded our expectations! Thank you Jeri and team ~ Lauren

As Beautiful As It Appears Online! The John-Richard real-touch faux white hydrangea is exactly how it appears on the Kathy Kuo Home website. It is absolutely beautiful! Hannah Lomibao was my design specialist. She helped answer questions about the product and confirmed my order was being processed, which was very helpful.

Love the product but shippers need help I ordered Windsor chairs and they came badly broken. They were replaced without argument. However, I got a message the replacements were shipped and the next day I got a message they were cancelled. After a few days I got a message that the replacement order had been duplicated so one was cancelled. Very confusing. Shippers were an hour late over the two hour window. Love the product but they need a new shipper and better communication.