Wrong Items Shipped UPDATE: Just received email from Kathy Kuo claims regarding the incorrect items in shipment. So I’m updating my review from one to three stars for now while I wait to see resolution I’d love to leave a great review but I ordered 2 parsons chairs and what I received was something else! I refused the delivery and contacted customer support. Still waiting to hear back from claims to see how to resolve the issue as I’d still like to receive what I had ordered.

Bad customer service As a trade member, I receive 100’s of packages and can’t always open when they arrive. Kathy Kuo would don’t take responsibility for a blatantly damaged item due to shipping incorrectly and would not let me return item or even offer a restocking fee. Will take my business somewhere else next time.

Inaccurate measurement This rug is beautiful and soft, but it is not accurately measured and is uneven all around. I ordered a custom made rug pad based on the dimensions provided and had to have it professionally trimmed.

The delivery team was very easy to work… The delivery team was very easy to work with. Arrived when stated and in good condition.

Love the product but shippers need help I ordered Windsor chairs and they came badly broken. They were replaced without argument. However, I got a message the replacements were shipped and the next day I got a message they were cancelled. After a few days I got a message that the replacement order had been duplicated so one was cancelled. Very confusing. Shippers were an hour late over the two hour window. Love the product but they need a new shipper and better communication.