Rug is absolutely gorgeous!! Rug is absolutely gorgeous!!! It’s as pictured. Quality is great. I love it and would recommend it! I bought the premium pad with it.

“Simple Returns” yeah right So the rug is very white and shiny, plus it looks different from every angle. Due to this we have decide to return the rug. Online it says “Simple returns” however unlike most returns you have to call during business hour to request a return. Then they are supposed to send an email asking if you want someone to pick up the rug ( for a cost) or drop it off at FedEx (also for a cost). However I have not received this email. And therefore cannot begin the return process So “Simple Returns” is more like the most complicated return you will ever experience

Poor packaging method Our rug arrived on Monday and we immediately unwrapped and unrolled and unfolded the rug. It had big lumps, creases and ridges in it that did not relax within several hours. I contacted Rugs Direct for instructions on how to remedy this problem and was told to reroll the rug and leave it for 7 days. I think that because the company folded the rug before rolling it has made it very uneven. The bumps in the rug stand up about 3-4 inches off the floor We are now on day 4 with the rug rolled (without folds!!). Sure hope this works

This was our second rug from Rugs… This was our second rug from Rugs Direct and both went exactly as hoped. Communication from Ordered to Delivered was clear and acurate.

Should have read entire reviews Our rug arrived a few weeks ago. I had ordered two area rugs for a large room. As soon as they were delivered I unwrapped one and unfolded. I immediately laid it good side down to undo the fold. Let it sit for a few days and then turned it over. Lots of lumps and bumps and never relaxed. I did contacted customer service and followed their directs except for the one to take to a carpet store to have stretched. I have sent photos of bumps that stand about 4” high. Their response was that they would return rug for $70 shipping fee. Not great customer service. Since this was a defective item. Next time will do my due diligence and read all reviews.