Ordering was easy and when I contacted… Ordering was easy and when I contacted customer service the following day with a coupon, I had forgotten to use, it was honored. I received the rug earlier than the date expected. The rug is really lovely and looks beautiful in my living room!

This was our second rug from Rugs… This was our second rug from Rugs Direct and both went exactly as hoped. Communication from Ordered to Delivered was clear and acurate.

Plush, quality, beautiful, and so soft My 2'3 x 3'9 rug arrived quickly and well packaged. It is absolutely stunning and quite thick/plush. The rug is soft to the touch and the stitching is high-quality. I did not purchase the optional rug mat. This rug was 66% off for $27(ish) and was purchased as a gift.

Should have read entire reviews Our rug arrived a few weeks ago. I had ordered two area rugs for a large room. As soon as they were delivered I unwrapped one and unfolded. I immediately laid it good side down to undo the fold. Let it sit for a few days and then turned it over. Lots of lumps and bumps and never relaxed. I did contacted customer service and followed their directs except for the one to take to a carpet store to have stretched. I have sent photos of bumps that stand about 4” high. Their response was that they would return rug for $70 shipping fee. Not great customer service. Since this was a defective item. Next time will do my due diligence and read all reviews.

We are so thrilled with our new rug We are so thrilled with our new rug! We were so surprised at the speedy shipping, the excellent packaging. What added to this great experience was that the pad we ordered arrived first and we could set it up in the room. Everything came together perfectly. We cannot say enough good things about the beautiful rug, quality pad and all around excellent customer service from this company. Best we have worked with since our move. Thank you so much!