Back orders and Returns I’ve had kind of a runaround with returns - first, they don’t share if a product is on back order. So when you place an order, you just get an estimated ship date which could be weeks or even months out. I had to email back and forth to get some back ordered items canceled. Also, their returns site has been down so I’ve been redirected to four different people to get a return done. I like their products a lot but just not sure if it’s worth the inconsistencies with shipping times and return windows.

Early delivery The rugs arrived earlier than expected. When you look at them in one direction they look white. But, the other direction you see the colors. Also, the lager rug has some odor that I still smell occasionally, but it's only been a week. But, I do like them. Exactly as I expected.

Beyond our expectation!!! Rugs direct does not disappoint. I’m so happy our purchase came in 2 weeks early from delivery date. This new addition to our living room is what we needed to make our home, HOME!! I’m in love with our GER-10 Loloi x Amberlewis Rug!! ☺️😊

Ordering was easy and when I contacted… Ordering was easy and when I contacted customer service the following day with a coupon, I had forgotten to use, it was honored. I received the rug earlier than the date expected. The rug is really lovely and looks beautiful in my living room!

Poor packaging method Our rug arrived on Monday and we immediately unwrapped and unrolled and unfolded the rug. It had big lumps, creases and ridges in it that did not relax within several hours. I contacted Rugs Direct for instructions on how to remedy this problem and was told to reroll the rug and leave it for 7 days. I think that because the company folded the rug before rolling it has made it very uneven. The bumps in the rug stand up about 3-4 inches off the floor We are now on day 4 with the rug rolled (without folds!!). Sure hope this works