Poor packaging method Our rug arrived on Monday and we immediately unwrapped and unrolled and unfolded the rug. It had big lumps, creases and ridges in it that did not relax within several hours. I contacted Rugs Direct for instructions on how to remedy this problem and was told to reroll the rug and leave it for 7 days. I think that because the company folded the rug before rolling it has made it very uneven. The bumps in the rug stand up about 3-4 inches off the floor We are now on day 4 with the rug rolled (without folds!!). Sure hope this works

This was our second rug from Rugs… This was our second rug from Rugs Direct and both went exactly as hoped. Communication from Ordered to Delivered was clear and acurate.

Delivery on time no damage at all 9x12… Delivery on time no damage at all 9x12 and 4x6 they look outstanding. Could use one more plastic wrap on the 9x12. Will purchase again

Plush, quality, beautiful, and so soft My 2'3 x 3'9 rug arrived quickly and well packaged. It is absolutely stunning and quite thick/plush. The rug is soft to the touch and the stitching is high-quality. I did not purchase the optional rug mat. This rug was 66% off for $27(ish) and was purchased as a gift.

Beyond our expectation!!! Rugs direct does not disappoint. I’m so happy our purchase came in 2 weeks early from delivery date. This new addition to our living room is what we needed to make our home, HOME!! I’m in love with our GER-10 Loloi x Amberlewis Rug!! ☺️😊