lauraj
GBAlways find what I need at a good price… Always find what I need at a good price with fast shipping
Nancy Capaccio
GBRead the dimensions carefully! The diagram with the dimensions INACCURATELY shows 16 x 16 for the Yolanda Upholstered ottoman. The height is 16 but the width is 24 (round ottoman). Luckily I saw the error before I ordered or I would have been shocked on delivery. My husband said to buy it anyhow. I was SO glad I ordered 2 sample swatches cuz it was easy to see which went with my carpet. LOVE the ottoman!
Susie Bringman
GBThey shipped the wrong chandelier to… They shipped the wrong chandelier to me. Took a month to get approval to return it and it cost me $52.00. I’ve now heard from them and they said it was damaged so they can’t return my money. It was absolutely not damaged and was shipped in the original packaging. This was their way of not refunding their mistake. It was Lighting World Decorators that did this but Houzz is who my money went to. It should be their responsibility. I would NEVER recommend them. As far as I’m concerned, it is an unethical fraudulent company. In reply to their comment. After posting this they did refund my original payment but I’m still out $52 for the return shipping that they did not credit.
Laura H
GBPaid attention to what I wanted to… Paid attention to what I wanted to order and sent me a coupon because the credit wouldn't work on a lesser item. Love companies that do that!
Milagros
GBOverall shopping experience Overall, I found the shopping process to be easy and convenient. However, I must express my dissatisfaction with the delivery fee of $40 plus to have the product delivered to my door. While I understand the need for delivery charges, I find this fee to be quite steep. As a customer, I'm willing to pay for delivery, but I believe there should be more options available, considering the cost of the product. Additionally, given the expense of the product, having the option for delivery at the curbside is not appreciated I hope you consider this feedback constructively to improve the delivery experience for your customers.