Excellent customer service!! What customer service should be! Excellent, caring customer service. I needed certain timing on delivery, & they went above and beyond to make sure I was happy. And when the delivery service made an error, they were all over it and made sure that I was satisfied ASAP! They always look for a customer oriented solution! Great company!

I ordered two runners for a bedroom I ordered two runners for a bedroom. Online, the color looked right, but didn't in fact work well with the other colors in the intended location. When I contacted Rug Studio about returning the runners,I received immediate and specific instruction. I had two more occasions to call with questions, and each time, three separate staff in all, my questions were handled efficiently and courteously. The return process was simple and I was notified promptly when the returned rugs were received by Rug Studio, and that a refund had been issued. Such polite and effective service is a treat.

Impressive quick service! I am super impressed with the service! I received my rug so fast- 2 days! I made the purchase online but called to ask a question. An actual human being answered the phone- a courteous, knowledgeable human being! I paid a little more for the rug than it sold for on some other websites but I guess they have to pay the human and that is well worth the extra cost. I would definitely recommend Rug Studio and will order again.

From customer service to the design… From customer service to the design expert RugStudio was exceptional with service and design advise. I can not say enough about how the process of ordering was excellent my customer service rep even offered to check stock to give me an idea of how long I may have to wait for delivery. I would order again and needless to say the rug I received was delivered by fedex in perfect condition but what is even more exciting is just how drop dead gorgeous this area rug is.... everyone I had contact with at RugStudio gets an A+++++. I would order from this team again!!!!

Phenomenal Customer Service I was looking for a 10x14 rug for my living room. I first ordered a 2x3 rug to see if the colors would work. I loved it, so I ordered the large one and a runner. When I received the two rugs, the runner was perfect, but the large one was about two shades lighter. It was not going to work at all. The customer service from Becky was phenomenal! She was so professional and understood what the issue was and immediately made arrangements for the two rugs to be picked up at their expense. I received a full refund. I would highly recommend this company and their customer service, especially Becky!