Phenomenal Customer Service I was looking for a 10x14 rug for my living room. I first ordered a 2x3 rug to see if the colors would work. I loved it, so I ordered the large one and a runner. When I received the two rugs, the runner was perfect, but the large one was about two shades lighter. It was not going to work at all. The customer service from Becky was phenomenal! She was so professional and understood what the issue was and immediately made arrangements for the two rugs to be picked up at their expense. I received a full refund. I would highly recommend this company and their customer service, especially Becky!

I ordered two runners for a bedroom I ordered two runners for a bedroom. Online, the color looked right, but didn't in fact work well with the other colors in the intended location. When I contacted Rug Studio about returning the runners,I received immediate and specific instruction. I had two more occasions to call with questions, and each time, three separate staff in all, my questions were handled efficiently and courteously. The return process was simple and I was notified promptly when the returned rugs were received by Rug Studio, and that a refund had been issued. Such polite and effective service is a treat.

Impeccable customer service! It's not often a company's customer service is so helpful, kind, responsive, and actually follows through with something they say they will do so quickly and efficiently. I couldn't recommend the Rug Studio more and will definitely be a repeat customer!

RugStudio's customer service is… RugStudio's customer service is excellent. I asked a question online and actually got a clear answer from a real person, complete with photos and specs. Rugs aren't easy to buy from a photo alone, so that info made my decision much easier. I have purchased here before and appreciate the store's huge selection and quick delivery.

Longtime Satisfied Customer I have purchased a number of carpets (they're too high quality to be called 'rugs'!) from The Rug Studio over time. And have always found the following: (1) their selection--and the depth and breadth of it--is staggeringly good--across styles, materials, price points, countries of origin, and more; (2) their customer service is simply amazing. Want proof? I was considering a carpet once and called their Houston showroom. And asked if they would drag a carpet into the parking lot and photograph it in natural light and email me photos to ensure the carpet was the right color. An email and photos arrived...IN LESS THAN 10 MINUTES! Seriously, these people and this company is just terrific. I'm purchasing our 4th carpet from them today.