Ordering on line was not difficult Ordering on line was not difficult. I called the following day, making sure everything went through correctly, they mentioned 2-3 days for a response from shipping. Day 2 shipping emailed me regarding shipping. Very efficient.

Allie is very helpful -

The design specialist Mora was… The design specialist Mora was outstanding. She followed through very quickly and she conveyed exactly what she said she would do. I’m still waiting for more information but I have confidence in her follow through. She’s pleasant, knowledgeable, and very responsible in terms of follow through

Better deal online than from sales associate. I ordered a table online and then got an email stating it was out of stock. The sales associate offered some alternatives. I explained the dimensions I was looking for and she said they had nothing else to offer. I found an alternative on my own and she quoted me the full retail price despite a current sale that this item was eligible for. I explained that it should be discounted but she needed to doublecheck before getting back to me. Meanwhile, weeks had passed since my initial out-of-stock purchase and I still didn’t have my credit card refunded for over $2K! I was finally told that she would give me the sale price plus shipping on the replacement table. I declined to proceed as I didn’t feel comfortable with a second transaction before I had received a refund on my first purchase. The next day I received my refund and went back to look at the same table. Now it was priced even lower than she had quoted me with the sale. Seems like their sales associates are playing games.

Responsive Had to contact the company to find out the estimated delivery date. Received an email with all of the info that I needed.