Customer service is non-existent Customer service is non-existent. I have emailed them 2x regarding my order but no response over several days. They say they shipped the products but UPS tracking says that tracking will update once they receive the package to deliver. So, they clearly just made a label and have yet to get the product out within the same or next day from order PER their shipping policy. Stay away.

I am happy with my luminara candle I am happy with my luminara candle. It looks real. I have one scented in a cream color and I bought a white unscented one too. I feel that having 2 in each color allows me to put in different colored powder rooms for a soft sense of a spa like mood. One comes with a small black remote and the other cream scented vanilla one I bought a seperate white remote. All gifts for my daughter after I bought one each for myself with no remotes.

Everything went smooth Everything went smooth. The delivery was quick. I had two things that upset me. I bought 3 candles to sit together and 2 have the same color yellowish flame while the one have a very white flame. I don't have them sitting together. Also when taking one candle out of the box, the outside coating of the whole candle slipped off, luckily it was able to slip right back on.

Best Prices and Customer Care I happened to stumble on the website while searching for Luminara candles. What caught my attention was the competitive pricing. A couple of hours after I placed my order, I received a notification of shipment. Talk about speedy service. Soon after, I received a personal email from customer service thanking me for my order. My order arrived in four days. The candles are just beautiful! This was my first time buying Luminara candles and I am more than happy to have ordered from The Flameless Candle Shop.

Great customer service Great customer service. Although they don't normally ship to Canada, they instantly said they would. Shipping was fast, simple process. Candle is beautiful but I would expect nothing less from a Luminara.