Great customer experience Great customer experience from William at the Newport location. He was very friendly and personable. It only took 2 weeks to get our beautiful sofa. I received a call 10 minutes prior to delivery and they were right on time. Alex and Alejandro went out of their way to help remove our old couches to the garage. They were both very helpful, friendly and set up our sofa quickly. We absolutely love our new sofa it’s modern and cozy. Oh and the pups love it as well. Thank you to everyone that made this experience seamless

water repelling wears off after washing At first I loved my new couches, but after living with them for over 9 months I wish I hadn't bought them. I purchased this couch because I really wanted white couches but I have three small children and I was concerned about staining. Ultimately, I decided to buy because of all the good reviews and videos of the couches resisting all types of liquids. Fast forward 9 months and after washing my covers several times on cold with mild detergent, all of the "water repelling" features have completely disappeared. Now when something is accidentally spilled, it soaks right into the fabric and the fabric does not perform well against stains. My entire couch looks stained, dirty, and rather gross. Far from what I wanted! Of course this company does not warranty their covers or fabrics. I'd gladly take my money back because the only reason I bought this couch - the liquid stain resistance - literally went down the drain.

Not worth the value Super disappointed in the sofa and regret the purchase. I love the look and style of the sofa but for 8k, the quality is NOT there. The fabric feels cheap. I have had to steam iron the sofa multiple times because it gets extremely wrinkled every time you sit on it (like a pair of linen pants) The cushions get visibly lumpy and are uncomfortable to sit in for long periods of time. The latch system for the modular pieces is terrible and can be challenging to line up and screw in. The material ripped the first time I tried it. I have had sofas from room and board/ crate and barrell and RH at similar or less price points and the quality was SO much better. I really wanted to love this sofa but three months in and I wish I would have returned it.

Great Couch and Customer Service Love this sofa. Large, comfortable, and the fact it is modular and parts can be easily swapped in and out and cleaned is fantastic as we have cats! The installers (white glove) Cesar and Ivan were great. Quick, efficient, and very respectful of our home.

Amazing customer service! Great couch!! I bought this couch unseen even though I live close to a few showrooms. The process of ordering was simple and I received my couch 4 weeks after ordering! The material is so soft and the color is exactly as pictured! The customer service overall from beginning to end was great! A huge shoutout to the two guys who delivered our couch, Cesar & Ivan! My delivery window was 3:00-6:00pm, but at 1:00pm, I received a call and said that they could come deliver the couch even earlier than the original timeframe, which worked for us! They showed up and were very friendly and professional. They fixed this couch up really quickly and even took the time to wash their hands before putting the covers on to ensure our covers stayed clean! Overall, we have been satisfied with our experience and our couch so far!!