Communication and Delivery Issue I visited the US office of The Table on September 29, 2023, and was impressed by the knowledgeable and friendly team who assisted us in selecting a desk, table, and bench. This positive experience led us to place an order. However, post-purchase communication regarding our order status was lacking. Initially, we were patient, assuming busyness on their part. Our first inquiry about shipping status on October 4, 2023, was met with a promise of an update within two days, but it required several follow-ups from us to receive a response. On November 4, we were told to expect an update early the following week. By November 21, the response shifted to a mid-January 2024 delivery date. Our excitement for the solid wood furniture waned due to these delays, and we requested a cancellation and refund on November 21. The company replied that cancellation was not possible as the order had already been produced and would be shipped in the next few weeks. Further inquiries on December 27, 2023, and January 11, 2024, revealed additional delays due to "unforeseen production issues," contradicting their earlier statement that our items were already produced. As of today, January 28, 2024, we still haven't received any updates or a new estimated arrival time, as promised on January 11. While I understand that delays can happen, consistent and proactive communication is crucial. The conflicting information about the production status of our order has been particularly confusing and disappointing.

Love my table After getting burned by another online company, I found The Table Company after extensive google searching. I emailed for wood samples which arrived very quickly. There was an issue where the delivery company only sent one person to deliver the table, which needed to be carried up the stairs, which The Table Company could not be held responsible for. From ordering to receipt and after receipt of the table I was in direct communication which set me at ease. The best part was the table was amazing and much better quality than large retailers like West Elm, Pottery Barn, etc.

Easy ordering Just ordered a table; very easy to use website and ordering system. Can’t wait to receive this beautiful dining table for our home! One feature I would add (to the ordering site) is that if something is out of stock, that you allow the customer to order it anyway, with a disclaimer saying it’s on back ordering and subject to cancellation. I think some people might want to take a chance and wait for an item they love knowing there is a chance the order could take longer to fill or be cancelled.

We love our accent table We love our accent table, it’s beautifully made and excellent quality materials. The price was also great, it was delivered in the time period promised and arrived extremely well packaged, so it was flawless when we opened it. Couldn’t be happier!

Beautiful options and amazing customer… Beautiful options and amazing customer service! Darci went above and beyond to help us with our selections. I ordered finish samples which were incredibly helpful. I really wanted a solid wood table, and being able to customize wood, finish, size, legs, etc., was very important to our decor. We can't wait to see the table in person! (Not sure if possible, but will try to update this review after delivery.)