Installation of carpet in our den Installation generally went well. We found some damage on leather sofa that had to be removed from room during installation. Fried promptly had a leather furniture repair person come to our home and he fixed two problems to our satisfaction. Back office at G. Fried very tuned in to this problem and resolved it quickly.

HORRIBLE!!!! Chris from G. Fried called to set up installation of my carpeting. I was told the installers would arrive at approx. 11 A.M. At 1P.M I called Chris to see where the installers were. He told me they would arrive soon. At 3P.M. still no installers, so I called Chris for the third time and he said there on the way. LOL they finally arrived at 4:30P.M. and installed one small bedroom of carpet and the installer said they would return the next day some time in the late afternoon to do more work. I called Chris and told him I needed the men to come earlier do to the fact I had 2 more large rooms to be carpeted and stairs to be done which takes a lot of time. He assured me the installers would arrive at 10A.M. Surprise! At 12P.M.still no installers so I called my salesmen this time who was great with the sale(Roy) and he called me right back and assured me the installers would be there at 1P.M. and they did arrive at that time but did not seem to happy because they had to skip a job to come to do mine. Imagine if I did not call, they would have come by me in the late afternoon and not have finished the job. Not impressed at all with the way things went so BE CAREFUL using G. FRIED CARPET!!!!!

Great job - truly professional! The installers arrived exactly on time to replace the runner on my stairs. They carefully protected our floors from their wet shoes. They answered any questions that I had with patience and accuracy. They removed the old carpeting quickly but carefully and took away all the debris. The installation of the new padding and carpeting was done meticulously. Everything was cleaned up and left exactly as they had found it. GREAT JOB!

Carpets cleaned brilliantly again. We always have our carpets cleaned by G.Fried. They performed the task thouroughly.The employees were enthusiatic in providing the service.Carpets cleaned brilliantly again.

Left alone like a chump I visited this store recently by myself, as my partner was still at work. I was looking to have a new wood floor installed in my office. I heard from a freind that G. Freid was slightly more expensive than other stores, but had a great reputation for quality products and installation. The salesperson was an older lady. I can’t remember her name, but at first she was nice and friendly to me. I specifically asked for real hardwood. As we walked to the back corner of the store where they kept the wood samples, she paused at a different product display and started talking about laminate flooring. I stopped her after a short time and said I heard very bad things about the Pergo, that it swells and delaminates in Florida. Apparently she must have thought I could not afford wood. I got off work early that day and changed out of my suit into some comfy shorts and a tee shirt. It was either my appearance or she is told to push the fake stuff because again she went back to pitching me this product. She said there is a new version that is made from Bamboo dust and vinyl and that everybody is buying it. I firmly told her, again, that I wanted the real thing. She begrudgingly said “O.K. follow me then” and walked me to the back. At this point, she asked me what rooms I was putting it in. When I said a small office, it was like I was no longer worthy of her attention. She said look around, I’ll check back with you in a few minutes. Gone, she just turned around without me being able to reply and walked back to her desk. I was already there, so I did look around and saw a few products that I liked. At least 10 minutes went by after she left me alone, at this point I was pissed. She was still at her desk. Not on the phone, not with a customer, not doing paperwork, but talking to another salesperson at a nearby desk. I felt like a putz walking around with nobody to help me. Finally I had enough and headed to the door. I took a quick detour thru the carpet section as we are doing that on the entire second floor after Christmas. I walked right by her desk and she never said a word. As I was close to the door she shouted, thanks for coming in to look around. As I opened the door, I clearly heard her tell the other salesperson “he was just looking, so that’s not an up” I used to be in retail sales many moons ago selling furniture. An “up” is a awful way to refer to a client, it should never be used. My guess is she is a liar and cherry picker and did not want to lose her “rotation” by helping me. What she did is called “brooming” getting rid of me because she wants a better client. She missed out, I went to Carpet One and was treated very well. They helped me and I got exactly what I wanted. It cost around $4,000 and worth every penny. The were very professional and are family owned and operated. Go to Carpet One if you want a complete experience from start to finish.